please help me to reset the password

[fababei]

Hi,
Please help me to reset the password. I use Avast 5.0462 and I tried all the methods, including uninstalling the program using aswclear5.exe in safe mode. After that I installed avast again. But the problem remained. The same massage. I'm at a total lost. Please help me.
Thanks a lot in advance.

[Tarq57]

Please post the message.

Avast doesn't set a password by default. Only the user can set a password.
Are you sure it isn't a password required by another program?
Is it your own computer and are you using an administrator account?

[fababei]

I had the password in the previous version of Avast and I'm administrator on my computer.

[DavidR]

Well I don't know if when you install 5.0 over 4.8 it carries forward any password if set (don't think so). But if it did carry it forward (with the registration information it retains) then you would need to enter that password to be able to change/reset it.

So if you now don't know that password or have forgotten it, the easiest way round this is to do a clean reinstall:
Download the latest version of avast, 5.0.462 and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
Download the avast! Uninstall Utility, aswClear5.exe find it here and save it to your HDD (it has uninstall tools for both 4.8 and 5.0).

• 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
• 2. run the avast! Uninstall Utility from safe mode, first for 4.8 if previously installed and then for 5.0, once complete reboot into normal mode.
• 3. install the latest version, reboot.

[fababei]

Hi,
Thanks to all. Your advices really helped me and now I can make changes in the settings area.
Best regards from Romania
Florin

[DavidR]

No problem, glad I could help.

Welcome to the forums.