Hello, everyone, I'm new to avast! I'm helping some older friends with their computer. It's an older PIII laptop running a fresh install of Windows 2000 SP4. We were running avast! Free, but decided to get the avast! Internet Security with a 2 year license. avast! is one of the few products that even offers an anti-virus for W2K.
So...
Installation went fine, product installed fine, license inserted fine.
Problem 1: When installed there is NO internet access. Period. Nothing. I have DSL at home with Ethernet, so to install I used that. NO internet access until I uncheck the "avast! NDIS" binding in Networking settings. Then I could connect with ethernet. During the blackout time, the Intel Pro II interface program showed all was connected, although there was no packet information being exchanged.
Problem 2: These folks can only get dial-up in their area. There is NO internet access while AIS is installed. I tried numerous times to adjust the settings in Networking, but to no avail. When trying to connect, error 720 comes up stating that the server cannot agree on a PPP setting with the computer. Clearly, it's a connection port issue with avast! After uninstalling the program, internet access is restored, albeit unprotected.
Edit: I need to add that I also tried numerous settings and adjustments with AIS, i.e., the firewall, etc., but to no avail.
I now have two options: Get AIS fixed to work with this, or get a refund and resume using the Free version, with which we had NO problems.
Any and all help is greatly appreciated.
Wooster