The error messages was as follows
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: d572
Hang Type: 517
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: d6dc307cf1370efd737372821660db89
Additional Hang Signature 2: 5de2
Additional Hang Signature 3: 8cbd0f5b0445c6bd0ca33a1951077b41
Additional Hang Signature 4: d572
Additional Hang Signature 5: d6dc307cf1370efd737372821660db89
Additional Hang Signature 6: 5de2
Additional Hang Signature 7: 8cbd0f5b0445c6bd0ca33a1951077b41
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http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409On right click of taskbar and desktop the error was not repeated. On right click of the recycle bin the error was repeated.
Snagit or Eraser were not installed. However FileLocator Pro was installed and was the conflict program.
Problem solved. Three know programs that conflict with Avast are FileLocator, Snagit, and Eraser. Not sure why this error didn’t appear before as both programs have been installed for several months and never conflicted.
A note to the developers. It maybe a good idea to add a message to the Avast installer. On install if any of these three programs are found on the computer display an error message saying something to the effect of “known conflicts”.
I am also confident this issue can be resolved within Avast itself as these three programs seem to work fine without Avast installed. A work around exists somewhere, check the source code.
Thanks again for the help. Problem solved.