Unable to update to the latest build? Please read...

[Vlk]

Hi,

some of you have indicated that an attempt to update to the latest version (5.0.507 at the of writing). Usually, the updater reports either of the following:

- error 301
- error "Package is broken"

If you're in a similar situation, please send me the file C:\Program Files\ALWIL Software\Avast5\Setup\setup.log - this will help us analyze what's going on. You can send it to me by email, by simply clicking the envelope icon below my picture.


Thanks
Vlk

[alanrf]

As requested the log from persistent "Package is broken" responses sent to you. 

Best regards,

Alan

[alanrf]

BTW,

please let me know if there is anything I can do to assist in problem determination.

Alan

[Vlk]

I sent you an email - to start, please try cleaning up the temp folder

C:\WINDOWS\TEMP

and run the update again...

[alanrf]

avast 5.0.507 successfully installed!

My thanks for the fast and successful response to this problem that is the hallmark of the dedicated avast team.

Alan

[Vlk]

The problem should now be solved. Sorry for the inconvenience.

[rambo1940]

Updated now without ant problems.
Thanks for your trouble

[havildar]

Updated to 5.0.507

Restart. No problems.

Thank you.