Hi Avastfan1
as I am not a member of avast team I can largely say what I want, without compromising the good name of avast
and firstly I want say that I mean no disrespect towards yrself or yr friend
Now for antivirus to run at optimal performance, computer itself must run at good performance level
let's say Java program is not updated and is not fault of user

- I need fix PC wit Java could not update as required
elevation as runonce task to install updates - special case
- elevation means that install must be run by overall administrator, which is hidden on Normal Mode desktop
- user has no comprehension of this issue, and first time for me too - I do this fixup tomorrow so still new to me
let's say PC still runs SP2, lets say Adobe reader is well out of date, let's say Flash Player is broken, and so on

These kind of things makes very hard on antivirus to perform at optimal level and prevent infection on computer

- regardless, avast does perform commendably even within these imperfect, 'broken' environments

And on top of that no antivirus is 100%, and bear in mind also that malcreants are infinitely deceiving
So it is not always the case that the antivirus is at fault - though this is not to defend avast under any possible argument
regards
Mark
