If you read my thread 58459.0, I have been trying to load IS suite onto PC laptop, Vista Home Premium 32-bit. I continue to get the message that an "error occurred" while loading. I started attempting with 5.0.462, and am now getting same error with 5.0.507. I have tried this at least 12 times, using the "aswclear5" utility between each attempt. I have no other AV program loaded. As I said in the other thread, I saved the install log to a .doc file. Is there anyone who is willing to look at it to see if it offers any clues? Did I purchase a program that is so sketchy that I have to be a tech (I am not) just to use it? 5.0.462 is running fine on my desktop, Vista Home Premium 64-bit, Core 2 Duo, but neither build will load successfully on my laptop. HELP!!!!!!!!!!!!!!!!!!!!!!!