Author Topic: SOLVED - WARNING, your system is UNSECURED. (uninstall/reinstall?)  (Read 16710 times)

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Offline mkis

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #15 on: April 19, 2010, 01:06:38 AM »
I'm not sure which disk you mean?
Not the BART disk, which from which I gather is a recovery disk that comes with utilities, etc..?

And yr avast purchase - can you produce the exact program that you purchased - just to make sure
- either avast! Pro  or  avast Internet Security Suite
- does your avast have a built-in firewall?

About.com are reputable company, not likely danger there, IMHO

You don't seem too far off get back to smooth running but I just wonder about possibility system is infected
also since you have yet to run a HijackThis scan, you might as well do that, which will give us the basics of your running gear

HijackThis   Click here – (will take direct to download)
http://www.filehippo.com/download_hijackthis/download/8571e06e5eb8ab03c649f3b5d647c599/

Download and run.
Then do scan and save a log file.

Post the log file to this thread. If it is too large you may have to post in two parts.

Edit - okay I just saw yr post in a different thread - yes you have avast Internet Security suite.
« Last Edit: April 19, 2010, 01:16:56 AM by mkis »
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Offline NomDeKeyz

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #16 on: April 19, 2010, 10:28:27 PM »
mkis: Ok, I DL'd and ran HijackThis, as you suggested. Here is my log...
(I am also including my MBAM log, just in case someone wanted to view it)

Edit:
As for the Disk... When I purchased avast!, there was an online option to
have a disk made and sent to me. It arrived by U.S. mail a few days later.
I am going to go ahead with uninstalling and re-installing using the disk...
I will post back with results when I have finished my attempt. *CheerS*
« Last Edit: April 19, 2010, 10:39:41 PM by NomDeKeyz »

doktornotor

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #17 on: April 19, 2010, 11:18:12 PM »
Well, here's what worked for me on every "broken" machine so far:

1/ Go to safe mode.
2/ Uninstall Avast there, using the normal uninstaller (via the control panel) if possible. If not, get the removal tool.
3/ Reboot to safe mode again.
4/ Reboot to safe mode w/ networking. (Yeah, really you should reboot twice)
5/ Install Avast in safe mode.
6/ Reboot like normal (no safe mode now)

All should work now.

Offline NomDeKeyz

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #18 on: April 19, 2010, 11:56:23 PM »
Hmn...
Install in safe mode too?
OK, if you say so. I know basically nothing about doing stuff in safe mode, as I only just learned how to get into safe mode...
I coincidentally rebooted in safe mode twice, tho I wouldn't understand why I should? I will reboot into safe mode again, just
after I figure out how to enable networking (I think I saw an option for that somewhere). Thanks for the tip. *Crossin' fingerS*

BTW- I am using another computer for my internet access at the moment, just until I get things working right on mine again.

doktornotor

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #19 on: April 20, 2010, 12:04:02 AM »
I coincidentally rebooted in safe mode twice, tho I wouldn't understand why I should? I will reboot into safe mode again, just
after I figure out how to enable networking (I think I saw an option for that somewhere).

1/ Well, twice b/c Windows seems to not fully wipe the used files on first reboot for some people.
2/ You simply choose Safe Mode with Networking from the F8 boot menu.

Offline NomDeKeyz

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #20 on: April 20, 2010, 01:13:04 AM »
*PheW!*
After some fiddling, I may have gotten things back on track?
(The first install didn't work; it had the same issue as before
BUT the second install seems to have worked, as of reboot.)
I am going to fiddle a bit more; run a scan,  update, etc.....
(It seems that I am currently running version 5.0.418 of AIS)
I'll be back with my final report. Thanks much to everyone!

Edit: It seems that some of my old info did survive the multi-
uninstall/reinstall process; in the firewall tab, I have old logs
that go back to February. I might also have other dated logs?
Was all of that supposed to survive the uninstallation? Hmn...
« Last Edit: April 20, 2010, 01:24:05 AM by NomDeKeyz »

Offline mkis

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #21 on: April 20, 2010, 01:36:17 AM »
post deleted
« Last Edit: April 20, 2010, 01:39:56 AM by mkis »
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Offline mkis

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #22 on: April 20, 2010, 01:39:20 AM »
oh sorry forget that - I'm in a bit of hurry thought I saw iexplorer.exe

I'll have a quick look through yr HjT

If you re-installed from disk you may have to bring everything up to date
that is all that backlog stuff will be - you can tidy that up that up later
- best bring yr avast up to date

Yr HjT looks okay - at a quick glance
you can fix checked the following entry if you want
O20 - AppInit_DLLs:

- it is an orphaned entry and may generate an error - but I doubt whether indicative of infection
- wait for second opinion if you want - sorry but I have to rush off
« Last Edit: April 20, 2010, 02:54:15 AM by mkis »
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Offline NomDeKeyz

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #23 on: April 20, 2010, 02:37:20 AM »
Golly gosh gee mkis, don't be sorry! I thank you for any help/time you offer to me.
No one here is under contract to look at my logs, lol, but I do appreciate the offer.

I did reinstall from a disk; I expect to update next. Just ran my scan: 0 infections.
Maybe when you are available, you can tell me how to 'tidy' up my 'backlog stuff'?

Maybe you can also tell me how to 'fix checked' that entry, and why I ought to?
I may be a computer noob, but I am willing and able to learn, given good direction.

Anyhow, maybe I'll see you later? Thanks again for you offer of assistance. ~Nom

Offline mkis

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #24 on: April 20, 2010, 02:51:51 AM »
okay, obviously you didn't see that post before, the one which I have now deleted.
I was rushing and mistook something, but that's okay. I just looked in now to see you okay and things underway.

Yes work on bringing yr avast up to date - the disk would date back to when you made yr purchase.
I didn't know that they offered that optional service - will be interesting how you go.
And take yr time, if possible. I've been rushed off my feet since first thing but I will check back in later.
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Offline NomDeKeyz

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #25 on: April 20, 2010, 03:39:26 AM »
Affirmative: I did not see the previous post, that you later deleted.

I have brought avast! up to date (v5.0.507) with no issues thus far.
I am running another scan, to be sure things are peachy. After that,
I will restart once more, then wait for the next automatic update...

In the meantime, I have a house to clean, food to make, etc. etc.
Perhaps the next time I check this thread, you will tell me how to
'tidy' up my 'backlog stuff' and how to 'fix' that 'orphaned entry' ?

Thanks again, Be Well, Take your time to rest your feet. ~Nom
« Last Edit: April 20, 2010, 03:42:26 AM by NomDeKeyz »

Offline NomDeKeyz

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Re: WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #26 on: April 22, 2010, 02:25:50 AM »
YaY!!! After updating, and then letting an automatic update run, everything seems to still be in working order.
If there was a quicker/easier fix, I never found it; but this fix really wasn't so difficult once I knew what to do.
Thank you to everyone for your assistance/suggestions/information/direction. This is why I came to avast!, and
this is why I intend to stay. Thanks to the community and the forums; May this fountain always be overflowing.

If anyone has anything more to suggest/recommend, I'll check this thread a few more times over the next week.
(eg: about my logs and/or what I ought to try next time, that I didn't try this time?) Humble & Grateful  ~Nom

Offline mkis

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Re: SOLVED - WARNING, your system is UNSECURED. (uninstall/reinstall?)
« Reply #27 on: April 24, 2010, 07:23:35 AM »
Hi NomDeKeyz. I hope all is running well with yr system once again.

Sorry but I have had a lot to do lately.
Don't worry too much about yr old firewall logs. that is simply what they are. they don't amount to much used space.
You can however delete an avast4 folder if it is still on yr system in the Alwil Folder in Program Files.

You can do Disk Cleanup - Start -> Run - type in 'cleanmgr' without the quotations and press OK.
- choose drive, press OK and wait for Disk Cleanup utility to appear
- then check items to be cleared (mine are in the screenshot)
- if u want, rid yrself of setup files if there are any remaining
- don't worry too much about compressed files - as long as you do still have enough free space on yr drives

But go to the More Options tab at the top, and scroll down to System Restore
- remove all but most recent Restore point
- then return to Disk Cleanup page and press OK to do the cleanup
                                                                                                                                                                                                                                                                                                                                                                                          
If you look at my signature below I also use ccleaner to clear my garbage
http://www.filehippo.com/download_ccleaner/ - top right-hand corner (3.22MB)
download and install - run the two basic cleaners - Windows and Applications
Go to Registry tab - Scan for issues and once list is compiled, Fix selected issues (make sure to do backup)

With ccleaner, you first cleanup may be large amount if you have a lot of garbage on yr system
From then on cleanups will be relatively light - much the same stuff each time, with nothing in Applications
Registry list of issues needing fix will also mostly get much shorter after the first run, but depending on activity
you can also go to Tools - > Startup to have a look at and make changes to the Startup list of programs

the orphaned entry - O20 - AppInit_DLLs: - sometimes these entries can be an indication that malware is present
Seems unlikely in yr case - so I would recommend fix this entry
- put checkmark in box next to the entry and click Fix Checked in bottom left hand corner of the screen
- after fixed checked, you need to run Scan to bring up a new log - I prefer to fix one entry at a time

Hope is all smooth running, regards, Mark
« Last Edit: April 24, 2010, 07:25:57 AM by mkis »
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