Author Topic: Can't install Avast Free antivirus on Windows 2000 SP4  (Read 66562 times)

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Offline dddimok

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Can't install Avast Free antivirus on Windows 2000 SP4
« on: April 21, 2010, 08:59:37 AM »
Installer says "Your operating system does not meet the minimum requirements. You can install avast! only on Windows 2000 with Service Pack 4 or higher". But i have it.
Installation log:

Code: [Select]
21.04.2010 10:45:39 general: Running setup_ais-1fb (507)
21.04.2010 10:45:39 system: Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
21.04.2010 10:45:39 system: Memory: 25% load. Phys:488308/654832K free, Page:805968/1028992K free, Virt:2072968/2097024K free
21.04.2010 10:45:39 system: Computer WinName: NADIA
21.04.2010 10:45:39 system: Windows Net User: LINT-GORSOV\nadia
21.04.2010 10:45:39 general: Cmdline: /sfx /sfxstorage "d:\temp\_av_sfx.tm~a00992"  /srcpath "D:\DOCUME~1\NADIA~1.LIN\?AAI?E~1" /sfxname "setup_av_free"
21.04.2010 10:45:39 general: DldSrc set to sfx
21.04.2010 10:45:39 general: Old version: ffffffff (-1)
21.04.2010 10:45:39 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
21.04.2010 10:45:39 general: Install check: SetupVersion does NOT exist
21.04.2010 10:45:39 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
21.04.2010 10:45:39 registry: Get registry: Software\Microsoft\Internet Explorer\Version=6.0.2800.1106
21.04.2010 10:45:39 general: HeapSetInformation not found in kernel32.dll. Requires KB816542 hotfix.
21.04.2010 10:45:39 general: Err:Your operating system does not meet the minimum requirements. You can install avast! only on Windows 2000 with Service Pack 4 or higher.

Offline igor

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #1 on: April 21, 2010, 09:06:31 AM »
As the log says - KB816542 hotfix is also required.

Offline dddimok

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #2 on: April 21, 2010, 10:43:28 AM »
Thanks! It works now. But installer might have been more specific in his error messages.

Offline igor

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #3 on: April 21, 2010, 07:12:19 PM »
It's supposed to be... it's an omission that will be fixed.

Offline richardavast

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #4 on: May 01, 2010, 06:07:15 AM »
I couldn't find KB816542 hotfix in microsoft website. Where could I find KB816542 hotfix to download?

Offline Asyn

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #5 on: May 01, 2010, 10:35:26 AM »
I couldn't find KB816542 hotfix in microsoft website. Where could I find KB816542 hotfix to download?

Read here: http://support.microsoft.com/kb/816542
asyn
Win 8.1 [x64] - Avast PremSec 20.9.2433.Beta1 [UI.569] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.3.3 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0


Offline tomaquet

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #7 on: May 10, 2010, 07:38:07 PM »
I've download the hotfix. When I run the executable it asks me where to install it - where do I install it? do I have to do anything after that?

Thanks for any help,

T

Offline 11:11

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #8 on: May 24, 2010, 09:02:55 AM »
I can't install either for the apparent same reason:
23:25:07 min/gen  Return code: 0x20000021 [You can install avast! only after the hotfix KB816542 is installed.
Use Windows Update or download it from Microsoft's website.]
23:25:07 min/gen  Stopped: 23.05.2010, 23:25:07

I wonder why I receive that message since my OS was recognized as XP sp3
23:25:07 min/gen  Started: 23.05.2010, 23:25:07
23:25:07 min/gen  Running setup_ais-221 (545)
23:25:07 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
23:25:07 nrm/sys  Memory: 37% load. Phys:989372/1571560K free, Page:3058400/3513152K free, Virt:2065216/2097024K free

Besides, Microsoft states that KB816542 is meant for Windows 2000, the functionality is supposedly integrated in XP
(from http://support.microsoft.com/kb/816542)
"The Windows XP Low Fragmentation Heap Algorithm Feature Is Available for Windows 2000"

Can someone help me?  Thank you in advance.

Offline igor

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #9 on: May 24, 2010, 09:45:28 AM »
Sounds like you're running the installer in "compatibility mode"...

Offline 11:11

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #10 on: May 25, 2010, 09:40:10 AM »
As far as I know I did not invoke any compatibility mode. Just
setup_av_free.exe /savelog "C:/temp/install.log"
in a cmd
Any other suggestion?

Offline jrvdp

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #11 on: July 01, 2010, 10:23:07 PM »
The microsoft website no longer lists the hotfix.  Avast insists on it - what do I do ? (move to Macafee - HA Ha LOL)

Offline Asyn

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #12 on: July 01, 2010, 11:04:33 PM »
The microsoft website no longer lists the hotfix.  Avast insists on it - what do I do ? (move to Macafee - HA Ha LOL)

Which link did you try..??
asyn
Win 8.1 [x64] - Avast PremSec 20.9.2433.Beta1 [UI.569] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.3.3 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline igor

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #13 on: July 02, 2010, 12:45:55 PM »
The links posted here lead to the hotfix... it just seems you have to "request it" now, i.e. there's no direct download link.

Offline jrvdp

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Re: Can't install Avast Free antivirus on Windows 2000 SP4
« Reply #14 on: July 03, 2010, 11:45:19 AM »
The links lead to the list of hotfixes available, the last page in the sequence is

http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=816542&kbln=en-us#step1

which does not list the KB816542 hotfix, only the PKG38115 hotfix in various languages

Any help would be much appreciated.

Thanks JRvdP