Author Topic: Why won't the registration number work?  (Read 10304 times)

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jaylib

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Why won't the registration number work?
« on: June 29, 2003, 03:58:22 AM »
I downloaded avast! and set it up fine for me (Windows XP), but when my wife got on the computer (her profile) the program won't let her start it.  It says the registration number is "invalid" when we put it in the dialog box.

Help!

Jay Burkette

Offline Michal Zrůbecký

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Re:Why won't the registration number work?
« Reply #1 on: June 30, 2003, 02:43:04 PM »
 The number is valid. Use copy & paste method to insert it into avast!
 and keep on mind that this number can´t be used on any server
 operating system. Also you have to be logged to Windows with
 administrators rights.
avast! support team

jaylib

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Re:Why won't the registration number work?
« Reply #2 on: July 01, 2003, 02:14:17 AM »
Odpad,

Thank you - but your advice is not working.  There are 4 total profiles setup on my machine - myself, my wife, my daughter, and my son.  All of them are setup as administrators with full read/write rights.

The only profile that will accept the code is mine.  I have tried the cut and past and retype method over 60 times and it still says "invalid number" and then shuts down the program when in another profile.

Any more advice?

Jay

jaylib

Offline Vlk

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Re:Why won't the registration number work?
« Reply #3 on: July 01, 2003, 07:20:21 AM »
Jay, try the following:

- log on as yourself
- start avast, and hit the button Registration while doing the memory scan
- reenter the key (copy 'n paste will do great)
- confirm with OK
- quit avast
- restart the machine
- logon as yourself
- logoff

Now everything should work OK even if your other family members log on...
BTW do you use the Fast User Switching feature of WinXP?

Thanks for your patience,
Vlk
If at first you don't succeed, then skydiving's not for you.