Author Topic: Avast 5.0 doesn't delete 4.8 shields?  (Read 1749 times)

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windward

  • Guest
Avast 5.0 doesn't delete 4.8 shields?
« on: April 23, 2010, 12:16:33 AM »
Aloha,
I installed Avast 5.0 yesterday. Today I am trying to remove a suspected malware through Malwarbytes and they asked me to turn off my anti-virus so ComboFix could work. I turned off the shields in 5.0, but ComboFix reported Avast 4.8 shields are still running.
How do I turn them off??
I've attached two screen shots showing what I'm talking about.
Thanks!
Jim

Hermite15

  • Guest
Re: Avast 5.0 doesn't delete 4.8 shields?
« Reply #1 on: April 23, 2010, 12:43:48 AM »
you can't turn them off because they're not running anymore. That's a mistake from Combo fix thinking Avast 4 is still there, due to something that messed up during your upgrade to Avast 5 (ask me again why I tell everyone to uninstall V4 first and not upgrade directly ::) ). There must be some files from V4 left behind...that's not your fault; Avast told people that they could upgrade directly, seems finally really possible since 5.0.507...
 Your way out is probably to uninstall Avast completely until you've solved your malware issues...

windward

  • Guest
Re: Avast 5.0 doesn't delete 4.8 shields?
« Reply #2 on: April 23, 2010, 04:17:07 AM »
Thanks for the reply. I guess it is still not a good thing because the version I have is 5.0.507.
 :-\
I'll try uninstalling and re-installing after I get the malware thing solved. It is a trojan.bho issue.
 :P