Problems after puchasing Avast - please help

[crissansom]

Hi All

Today I logged onto my PC to see a message that my Avast would expire in 6 days.  So I clicked to purchase and paid around £24 for one year.  I then followed the on screen prompts to install the pay version etc.  It said it had installed and that my PC would restart.  One the PC booted back up I am still left with the Avast Free Anti virus and cannot find any new avast product on my PC.  I have not received an email either with the activation code or anything.  Payment def went through and I can't even raise a ticket as it wont let me log in and says my email address is not recognised. 

Could someone please advise what I need to do to move forward with this as very confused??

Thanks in advance

Cris

[DavidR]

Where did you purchase your avast 5.0 pro (presumably that is the version you bought) ?

If from avast.com via the on-line purchase process using Digital River (Element5) - You should have received your email relatively quickly.

Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.

You could also contact avast by email, sales (at) avast (dot) com giving the date of purchase, the email address you used and hopefully they can track it down.

[crissansom]

Hi there

Many thanks for your reply.  Yes it was direct from Avast and I havent received an email although payment was taken.  Thanks again i'll drop them an email.

Best wishes

Cris