Author Topic: AVAST 5: Cannot Update Virus Definitions (AGAIN!)  (Read 30765 times)

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Offline cs1966

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AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« on: April 23, 2010, 11:15:49 PM »
Well..I posted a couple of weeks ago with the issue of not being able to update. Lots of nice folks trying to help..followed all suggestions..all to no avail. Than, mysteriously, everything updated on it's own a few days later. Now...back to square one again. Will not update either automatically or manually. Current virus def version is 100416-1, my version is 100401-0. Program version is 5.0.462. I never had any issues with the previous version of Avast.
HP Pavilion AMD Athlon 64x2 Dual Core Processor 2.61 Ghz, Win XP SP3, Avast Free, PC Tools Firewall Plus, Malwarebytes, Super AntiSpyware, Ccleaner, nCleaner, Advanced System Care, Adaware Free

Offline Lisandro

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #1 on: April 23, 2010, 11:29:07 PM »
Try to upgrade your program version or download the new setup from avast site and run it.
The best things in life are free.

Offline vordme34

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #2 on: April 24, 2010, 05:09:21 PM »
Been searching in the forum for exactly the same problem. In the beginning v5 seemed to work OK. It was updating on its own. After a while it stopped (as of program v 5.0.507 and defs v 100414-1). It doesn't update automatically nor manually (hangs there forever). Uninstalls, in safe or normal mode, with or without aswClear5.exe and reinstalls of the latest version don't help at all. Thinking on moving to 4.8 or other products. Is anybody going to fix this???
Q8200 @2.3GHz, 4GB RAM, 1TB HD, Windows XP Pro SP3 32bit, avast! v6.0.1125 free, Spybot S&D 1.6.2, Secunia PSI 2.0, COMODO F/W v5.4.189822.1355 free, MBAM 1.50.1.1100 free, SpywareBlaster v4.4 free, F-Secure BlackLight v2.2.1092.0, Hitman Pro 3.5.8 free, Panda USB Vaccine 1.0.1.4

Offline Asyn

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #3 on: April 24, 2010, 05:40:28 PM »
Been searching in the forum for exactly the same problem. In the beginning v5 seemed to work OK. It was updating on its own. After a while it stopped (as of program v 5.0.507 and defs v 100414-1). It doesn't update automatically nor manually (hangs there forever). Uninstalls, in safe or normal mode, with or without aswClear5.exe and reinstalls of the latest version don't help at all. Thinking on moving to 4.8 or other products. Is anybody going to fix this???

Don't think it needs fixing. Runs well on 40+ machines with different configs here.
I refer to the latest build. (5.0.507) If you need help, please post more info on your system(s).
asyn
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline vordme34

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #4 on: April 24, 2010, 06:32:31 PM »
Strange as it might seem, the only way I've (just) found to circuvent this was via the "Update" option in the add/remove panel (not the "Repair" one). Avast now shows as updated to v100424-0 regarding engine and virus defs. I will check and see if it updates automatically/manually as it was normally doing till about 10 days ago. In any case what kind of my sytem specs should I post?
Q8200 @2.3GHz, 4GB RAM, 1TB HD, Windows XP Pro SP3 32bit, avast! v6.0.1125 free, Spybot S&D 1.6.2, Secunia PSI 2.0, COMODO F/W v5.4.189822.1355 free, MBAM 1.50.1.1100 free, SpywareBlaster v4.4 free, F-Secure BlackLight v2.2.1092.0, Hitman Pro 3.5.8 free, Panda USB Vaccine 1.0.1.4

Offline Asyn

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #5 on: April 24, 2010, 06:59:20 PM »
Strange as it might seem, the only way I've (just) found to circuvent this was via the "Update" option in the add/remove panel (not the "Repair" one). Avast now shows as updated to v100424-0 regarding engine and virus defs. I will check and see if it updates automatically/manually as it was normally doing till about 10 days ago. In any case what kind of my sytem specs should I post?

OK, please post back your results here.
Another question, did you install avast with admin rights?
Post as much info of your system, you can get. (OS/specs/etc...)
(also other security/firewall software installed or prior installed)
asyn
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline vordme34

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #6 on: April 24, 2010, 07:37:55 PM »
Just checked, it still refuses to update (manually or auto). Again I uninstalled via control panel, booted, used the uninstall util, booted, reinstalled the latest version, booted, regged it etc. to no avail. Once again I managed to update it only via the "update" option when calling the "add/remove programes" of win control panel. But every time when trying to manually update it hangs with no error message at the "initializing, please wait.." step (1/2 or 1/3). And the autoupdate doesn't work, the defs remain at April 14th and I'm not getting any notifications that the system was updated (which used to happen at least once a day). I'm always using admin account on my XP SP3 (fully updated) system. Also using COMODO firewall, spybot S&D, ad-aware, malwarebytes antimalware (all of the above were installed for more than a year and I never had any conflict with Avast 4.8 or 5). I even manually added as permitted on comodo, all of the .exe files in the avast folder. The way the manual update process is halted makes me think that somehow the updater doesn't actually connect to avast's site in order to get any updates (while it still works when I try updating via the add/remove programs).
Copying from PCWizard (if you need more detailed specs on my system let me know)

Mainboard :   MSI MS-7502
Chipset :   Intel P31/P35
Processor :   Intel Core 2 Quad Q8200 @ 2333 MHz
Physical Memory :   4096 MB (2 x 2048 DDR2-SDRAM )
Video Card :   NVIDIA GeForce 9600 GT
Hard Disk :   WDC (1000 GB)
Hard Disk :   Hitachi (1000 GB)
Hard Disk :   Seagate (1000 GB)
Hard Disk :   WDC (1000 GB)
DVD-Rom Drive :   HL-DT-ST DVDRAM GH20NS10
DVD-Rom Drive :   YFIZO Y7WLIRGTU7GH SCSI CdRom Device
DVD-Rom Drive :   YFIZO Y7WLIRGTU7GH SCSI CdRom Device
Monitor Type :   GM2600 - 25 inches
Network Card :    82562V-2 10/100 Network Connection
Network Card :    82562V-2 10/100 Network Connection
Operating System :   Microsoft Windows XP Professional 5.01.2600 Service Pack 3
DirectX :   Version 9.0c  (ÌÜñôéïò 2009)
Q8200 @2.3GHz, 4GB RAM, 1TB HD, Windows XP Pro SP3 32bit, avast! v6.0.1125 free, Spybot S&D 1.6.2, Secunia PSI 2.0, COMODO F/W v5.4.189822.1355 free, MBAM 1.50.1.1100 free, SpywareBlaster v4.4 free, F-Secure BlackLight v2.2.1092.0, Hitman Pro 3.5.8 free, Panda USB Vaccine 1.0.1.4

Offline Asyn

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #7 on: April 24, 2010, 07:50:52 PM »
Just checked, it still refuses to update (manually or auto).

1. Download the latest definitions here: http://www.avast.com/download-update
2. Install and see if problem is fixed.
3. If not i would drop spybot, it sometimes interferes with avast. (also ad-aware can mean troubles)
asyn

Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline vordme34

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #8 on: April 25, 2010, 12:04:48 PM »
Getting an error while running vpsupd.exe (this wasn't happening when updating through add/remove update option)

"Can't install VPS update. Please report the following errorcodes:
Ver:5.0.507
SI: 0x00000002
ST: 0xFFFFFFFE
LE: 0x00000000"

Btw shouldn't avast also log down some error codes when it fails to update (man or auto)? Where could I find those?
Q8200 @2.3GHz, 4GB RAM, 1TB HD, Windows XP Pro SP3 32bit, avast! v6.0.1125 free, Spybot S&D 1.6.2, Secunia PSI 2.0, COMODO F/W v5.4.189822.1355 free, MBAM 1.50.1.1100 free, SpywareBlaster v4.4 free, F-Secure BlackLight v2.2.1092.0, Hitman Pro 3.5.8 free, Panda USB Vaccine 1.0.1.4

Offline Asyn

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #9 on: April 25, 2010, 12:33:35 PM »
Btw shouldn't avast also log down some error codes when it fails to update (man or auto)? Where could I find those?

You can find it in setup.log in the setup directory of avast.
If you want you can try to drop spybot to see if it fixes your problem.
asyn
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline spg SCOTT

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #10 on: April 25, 2010, 02:18:19 PM »
Getting an error while running vpsupd.exe (this wasn't happening when updating through add/remove update option)

"Can't install VPS update. Please report the following errorcodes:
Ver:5.0.507
SI: 0x00000002
ST: 0xFFFFFFFE
LE: 0x00000000"


I thought this would have been solved in this version...I have found that in previous versions that you need to disable the self defense module temporarily for it to work.

settings --> troubleshooting tab --> self-defense
“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman

Offline vordme34

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #11 on: April 25, 2010, 02:31:31 PM »
@spg Scott: You're right, after disabling the self defence module, the vpsupd.exe ran fine, though the sigs were already updated through the control panel's add/remove progs "update" option (which runs fine even with the self defense mod active)
@Asyn: I uninstalled both Spybot and Ad-aware then  booted. The problem with auto/man update (through the program's ui still persists).. This is so awkward!
Q8200 @2.3GHz, 4GB RAM, 1TB HD, Windows XP Pro SP3 32bit, avast! v6.0.1125 free, Spybot S&D 1.6.2, Secunia PSI 2.0, COMODO F/W v5.4.189822.1355 free, MBAM 1.50.1.1100 free, SpywareBlaster v4.4 free, F-Secure BlackLight v2.2.1092.0, Hitman Pro 3.5.8 free, Panda USB Vaccine 1.0.1.4

Offline vordme34

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #12 on: April 25, 2010, 02:34:02 PM »
Btw shouldn't avast also log down some error codes when it fails to update (man or auto)? Where could I find those?

You can find it in setup.log in the setup directory of avast.
If you want you can try to drop spybot to see if it fixes your problem.
asyn


I've uploaded my setup.log here if you'd care to have a look:

http://rapidshare.com/files/379965136/setup.log

I don't think there are any entries about the failed updates I try manually through avast's ui. I tried it on purpose and nothing was logged (checked b4 and after).
Q8200 @2.3GHz, 4GB RAM, 1TB HD, Windows XP Pro SP3 32bit, avast! v6.0.1125 free, Spybot S&D 1.6.2, Secunia PSI 2.0, COMODO F/W v5.4.189822.1355 free, MBAM 1.50.1.1100 free, SpywareBlaster v4.4 free, F-Secure BlackLight v2.2.1092.0, Hitman Pro 3.5.8 free, Panda USB Vaccine 1.0.1.4

Offline Mr Brainz

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #13 on: April 25, 2010, 02:37:01 PM »
I was having the same problem. All I have installed in addition to Avast is Comodo Firewall. I have tried in the past to disable Comodo and then updating but this didn't work either.

I signed up to sympathise, ask for a solution and show you a screencast of the problem.

Then I did the recording and got strange results.

The definition update didn't work, but when I did the program update that did work.

Weird.

Is this a Windows 7 problem?

I'll post the screencast anyway in a hope that it may help someone.

http://screenr.com/tiW

B

Offline Asyn

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Re: AVAST 5: Cannot Update Virus Definitions (AGAIN!)
« Reply #14 on: April 25, 2010, 02:40:25 PM »
@Asyn: I uninstalled both Spybot and Ad-aware then  booted. The problem with auto/man update (through the program's ui still persists).. This is so awkward!

As you got rid of spybot and ad-aware now, we'll try a clean reinstall.
You already did this before, so i won't go into details here.
- Uninstall avast
- Run the uninstall utility in safe mode
- Reinstall the latest version
- Post back results
If this doesn't solve your problem, we have to dig deeper.
Until you don't give up, i won't give up either. ;)
asyn
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0