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Author Topic: having problem installing avast on xp prp 64 bit  (Read 2502 times)

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gerryl42

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having problem installing avast on xp prp 64 bit
« on: April 25, 2010, 09:00:36 PM »
I have downloaded the free version of avast.  When I run Setup the progress bar appears with the file folders transfering then installation just stops>  any suggestions??
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Offline Pondus

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Re: having problem installing avast on xp prp 64 bit
« Reply #1 on: April 25, 2010, 09:07:05 PM »
Do you have any antivirus program installed on the computer ?

If so you need to uninstall that program before installing avast.
After you have uninstalled it it is recomended to run a removal tool so all leftovers are gone
You can find the tool here http://uninstallers.blogspot.com/ run it reboot and then try installing avast
« Last Edit: April 25, 2010, 09:18:35 PM by Pondus »
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gerryl42

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Re: having problem installing avast on xp prp 64 bit
« Reply #2 on: April 25, 2010, 09:25:41 PM »
No AV apps installed. just got rid of the fraud Spy Doctor tho.
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Offline Pondus

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Re: having problem installing avast on xp prp 64 bit
« Reply #3 on: April 25, 2010, 09:28:40 PM »
Then i recomend trying this, you may have something that is blocking the install

Check your computer for Malware with

Malwarebytes Antimalware http://filehippo.com/download_malwarebytes_anti_malware/
after install click UPDATE and run quick scan, click on REMOVE SELECTED to quarantine anything found

SUPERAntiSpyware http://filehippo.com/download_superantispyware/
Are cookies really spyware and are they dangerous?
http://www.superantispyware.com/supportfaqdisplay.html?faq=26

If anything is found come back and post the scan logs here
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