Author Topic: Blue Screen on vista SP2 when installing  (Read 3429 times)

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netaware

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Blue Screen on vista SP2 when installing
« on: April 27, 2010, 12:35:22 PM »
I get a blue screen on my Dell 1420 laptop with Vista SP2 when installing.  It happens at different points of installation.  I have tried several times but it keeps happening. I have to go to saf mode to uninstall.
I did not have a previous version of Avast.

Now I do not have any protection!

Please help.

Offline Asyn

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Re: Blue Screen on vista SP2 when installing
« Reply #1 on: April 27, 2010, 01:02:46 PM »
I get a blue screen on my Dell 1420 laptop with Vista SP2 when installing.  It happens at different points of installation.  I have tried several times but it keeps happening. I have to go to saf mode to uninstall.
I did not have a previous version of Avast.
Now I do not have any protection!
Please help.

First download and run free Mbam, to check if your system is clean.
http://www.malwarebytes.org/mbam.php
Be sure your prior AV is completely removed. (You could need a utility for that)
Here's the one for avast: http://www.avast.com/uninstall-utility
Run this in safe mode before you try another clean install.
asyn
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netaware

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Re: Blue Screen on vista SP2 when installing
« Reply #2 on: April 27, 2010, 03:42:05 PM »
Ok I will try that.  What about minidump files, will that help someone troubleshoot?

Offline pk

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Re: Blue Screen on vista SP2 when installing
« Reply #3 on: April 27, 2010, 04:40:10 PM »
Ok I will try that.  What about minidump files, will that help someone troubleshoot?

Feed my inbox: kurtin@avast.com
Thanks.

netaware

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Re: Blue Screen on vista SP2 when installing
« Reply #4 on: April 27, 2010, 04:53:46 PM »
Sent you what I had.

Thanks for your help

Offline pk

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Re: Blue Screen on vista SP2 when installing
« Reply #5 on: April 27, 2010, 05:01:27 PM »
Thanks, BSOD was caused by
    Image path: \SystemRoot\System32\Drivers\bygka.sys
    Timestamp:  Tue Mar 09 09:47:12 2010 (4B960B10)

(stack overflow)

Please look inside what driver it is, or send me it.