Help with malware!

[kareema]

Hi sorry for the delay in my reply.  So far haven't gotten any alerts from avast! yaye! The only issue I was issue i'm experiencing or was experiencing is some delay in windows sometimes it just freezes up for a 5 seconds but then goes back to normal after but lately I haven't had that happened yet I have an pdate if anything comes up

One more thing don't know if iths related but Internet Explorer is having problems loading I continuously get "Internet explorer cannot display the webpage » 
didn't have that problem before but I'm looking into some solutions some people suggested. Any suggestions?

Thanks alot for your help  Essexboy Glad to know there's help out there.
There people who appreciate you taking the time.

[essexboy]

In that case then lets tidy you up and see if we get an improvement - let me know how it goes

I will remove my tools now and give some recommendations, but I would like you to run for 24 hours or so and come back if you have any problems

 Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run AVZ and select standard script 6.  (delete drivers and reg keys) then delete the AVZ file/folder

Click Start > Run  and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself.  MBAM can be uninstalled via control panel add/remove along with ERUNT.  But they may be useful tools to keep

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. Beware it is NOT supported for use in 9x or ME and probably will not install in those systems

Upgrading Java:

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 20.
  
• Click the "Download" button to the right.
  
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  
• Click on Continue.
  
• Click on the link to download Windows Offline Installation (jre-6u20-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u20-windows-i586-p.exe and select "Run as an Administrator.")
  

XP
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
• Click CREATE
  

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
• Click OK
  
• The System will do some calculation and the display a dialogue box with TABS
  
• Select the More Options Tab.
  
• At the bottom will be a system restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done
  

VISTA
To manually create a new Restore Point

• Go to Control Panel and select System and Maintenance
  
• Select System
  
• On the left select Advance System Settings and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
• Select Create
  

Now we can purge the infected ones

• Go back to the System and Maintenance page
  
• Select Performance Information and Tools
  
• On the left select Open Disk Cleanup
  
• Select Files from all users and accept the warning if you get one
  
• In the drop down box select your main drive i.e. C
• For a few moments the system will make some calculations
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
• Select Delete

You are now done

SPRING CLEAN
 
Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
  
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

THEN

Download Flush Flash from Here and follow the easy to use instructions on the same page

NEXT

Download and run Puran Disc Defragmenter

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

• SpywareBlaster to help prevent spyware from installing in the first place.
  Malwarebytes.  Run weekly to keep your system clean
  

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update
  

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?
Keep safe  :wave:

[kareema]

Hi sorry havent able to reply cuz im out of the country, so i won't be able do therest of stuff.
 
However i am dealing with another problem unrelated to this one. I am using my bro pc which  is running windows 7 and he hasd broadband connection.  Recently some websites i have visited previously  aren't loading or just loading slowly.  It happens  on all browsers not just one so i know its not the website or just one.
i've tried alot of things but can't seem to find a  good solution
 I truned of AVast and all the add ons reset the router power on and power of  just incase (as was sugessted by some)
Any tips?

[essexboy]

Have you tried cleaning the temp files and defragging ?

[kareema]

Hi thanks will try that!

[kareema]

Defraged didnt work. Well it was worth a shot no change.   The pages i usually visit is still giving trouble.
Is there any thign else i should try

[essexboy]

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.  Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Then retry the defrag