Author Topic: Resolved - License doesn't work  (Read 3112 times)

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GloobyGoob

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Resolved - License doesn't work
« on: May 03, 2010, 04:38:59 AM »
Hi guys, I have been using avast Free for a couple of years now, and I wanted to support the product so I've just purchased a license for Avast Internet Security a few minutes ago. The instructions said to just insert the file if you have the free version already so I did. A message popped up and said that the license has been successfully inserted. However, I checked the program and it was still the free version. I even restarted my comp. Can anyone please help me? Thanks.

Edit: I bought the license for 2 years (1year free) 3 computers. If I try to insert it again will that count as another time its been used? I already used the license on one computer already and it didn't work.
« Last Edit: May 04, 2010, 02:58:27 AM by GloobyGoob »

zfactor

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Re: License doesn't work
« Reply #1 on: May 03, 2010, 04:59:06 AM »
wait you are using the trial internet security or the actual free version??

if you were using the free version you MUST uninstall it then install internet security and then you can use your lic. just by inserting the lic into the free version will not make it the full internet security version... totally different installer

GloobyGoob

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Re: License doesn't work
« Reply #2 on: May 03, 2010, 05:09:09 AM »
Thank you for your reply.  ;D I inserted it into the free version. I'll do what you suggested but does that mean I wasted one use of the license already? I want to use it for 3 computers.

Offline DavidR

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Re: License doesn't work
« Reply #3 on: May 03, 2010, 05:12:13 PM »
No you haven't wasted it, you can use it on 3 systems.

So reinstall as suggested and that will allow you to insert the license file again.
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GloobyGoob

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Re: License doesn't work
« Reply #4 on: May 04, 2010, 02:40:22 AM »
Alright thanks :)

Offline DavidR

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Re: Resolved - License doesn't work
« Reply #5 on: May 04, 2010, 03:32:25 AM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security