You guys were great before, so here is my next problem--Hope you can help! I have been running avast! on my new computer for a little over a month now. I got my email up and running--which worked for a couple of weeks.....then suddenly I could receive, but I could not send email. I get this error message :
Failed to connect to the outgoing server 'mail.galaxynet.com'. Please try again later.
(then in the details section it says this:) 421 454 TLS missing certificate: error:02001002:system library:fopen:No such file or directory (#4.3.0).
I've called my internet people several times. They suggested it was a corrupted file in Incredimail, as the error code indicates that program. I have tried completely uninstalling and reinstalling Incredimail in case a file got corrupted, and no difference--except that now I have an inbound error similar to the outbound one. I've made sure all my settings are correct in Incredimail --several times I've gone over all that. Their help center says this about (what is possibly) the problem:
Software firewalls are computer security applications that protect your computer by preventing unwanted intrusion from and to the Internet. If you have a firewall installed on your computer, you need to add the IncrediMail executable files to your firewall's 'Allowed Application' list, so that you are able to send and receive email with IncrediMail.
To learn how to configure Norton Internet Security 2004, click here.
To learn how to configure Norton Internet Security 2005, click here.
To learn how to configure McAfee, click here.
To learn how to configure ZoneAlarm, click here.
If your firewall does not appear on the above list, please follow these simple steps:
1. Go to your firewall settings, and find the list of all the programs the firewall has detected.
2. To enable IncrediMail to work with your firewall, allow the following IncrediMail files full access to the Internet:
3. Your firewall is now correctly configured and you can continue to use your IncrediMail.
SO....I've disabled the avast! shields control (temporarily) and the problem goes away--that seems to indicate that it is avast! causing this to happen. But I don't understand what I need to do to "allow Incredimail full access to the internet". I'm not really THAT savvy. I definitely don't want avast! disabled--what did I buy it for if I'm going to turn it off? But I have looked all over the place and can't figure out what to do to get it to work.
The confusing thing is that it worked for a couple of weeks, just fine. My email techs said that galaxynet (my email is galaxynet) switched servers at that time and during the switch is when this problem started. But before that there was no such problem. I sure hope you can help!
Two more things: I even tried loading Mozilla Thunderbird in lieu of Incredimail (in case it was impossible to get Incredimail running properly again for some reason)--but it has issues too. The error is not the same, but it is actually more cryptic and if I am going to struggle to get an email program running, I'd rather keep my incredimail.
Last: in case you need this info, I am running Windows 7 Ult 64bit. I have avast! Internet Security (the latest one I think) (yes, a paid license).