Author Topic: invalid key message  (Read 3522 times)

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Miguel Muniz

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invalid key message
« on: May 05, 2010, 11:41:11 PM »
Hi I'm new here, I'm having trouble with the registration key, I downloaded the Avast 5 Free, then I register through the website because I don't know what happen in the Avast program that it doesn't let me register online. I received the key then I copy and paste it in the program and a pop up window came and said: "(the key that I inserted)" is not a valid key! then I register again with another email and received another key and when I insert it, the same message appeared.

Can anyone help me here???? please

Online DavidR

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Re: invalid key message
« Reply #1 on: May 05, 2010, 11:54:34 PM »
First there should be no need to go through this death by email and manually entering a key, which you could enter incorrectly.

If you have internet availability on this computer, use the avastUI, Maintenance, Registration and click the big Register Now button. You need to fill a few details and the registration is done there and then.
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Miguel Muniz

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Re: invalid key message
« Reply #2 on: May 06, 2010, 12:11:02 AM »
I try it already, when I clicked the big Register Now a Screen like the one in the picture came, then I clicked in the register now part of the free edition and it did nothing that's because I went to register by email.

Online DavidR

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Re: invalid key message
« Reply #3 on: May 06, 2010, 12:57:24 AM »
First try this, ensure that your system date is correct, day/month/year and adjust as required.

If that was correct or didn't work - This could be conflict with another security application.
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

If you had avast 4.8 before installing avast free 5.0, try a clean reinstall:

- Download the latest version of avast, 5.0.507 http://www.avast.com/free-antivirus-download and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear5.exe find it here and save it to your HDD (it has uninstall tools for both 4.8 and 5.0).
  • 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility from safe mode, first for 4.8 if previously installed and then for 5.0, once complete reboot into normal mode.
  • 3. install the latest version, reboot.
« Last Edit: May 06, 2010, 01:04:31 AM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Miguel Muniz

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Re: invalid key message
« Reply #4 on: May 06, 2010, 04:03:23 AM »
I check the date and it was OK. The anti virus that I had previously installed was AVG Free, I uninstalled it and rebooted my PC before install avast. By the problem of the key I uninstalled avast with the uninstall utility and installed again, when I pressed the big register now the same window came on.

I think Im going to reinstall the AVG because I don't like this thing of the invalid key

But anyway thanks for the help.

Online DavidR

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Re: invalid key message
« Reply #5 on: May 06, 2010, 02:25:49 PM »
It may be that there are still remnants of avg left behind.

- AVG8.x (or higher) Remover, download tool from here, http://www.avg.com/download-tools there is a 32bit and 64 bit windows version, ensure you use the correct one.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security