Oh noooo...
The GUI bug again while showing updates.
Oh well I guess its just a little GUI bug, but the Virus definitions are up to date...is it correct ?
yes, and when that happens, rebooting solves the GUI issue. I didn't notice that bug again here though.
Well it didn't work for me, I rebooted 4 times but that its still showing the old virus defs number in the Summary, about avast and update area and saying its out of date in all three places....
This sounds just like the issue I have except my Virus defs update fine but the engine doesn't. I found the only way to fix this is:
- Uninstall the old version and download and install the newer version
- Reboot into safe mode and update it that way from the Uninstall Programs area - choose Update as the option
I find this unacceptable and I have had a support ticket open on this problem since February and every time they ask for something (the log file, etc), I post it and
never receive a response. If they don't respond and give me an answer/fix to my problem within the next day or two, I'm going to demand my money back and purchase another suite, which is a shame because I really like how Avast performs on my system and how simple it is to set up and use. The poor response from Support (considering I purchased the product) and this persistent problem of not being able to update the engine is just not acceptable.
I know some would think this is a little petty, but the problem is, the engine was updated for a reason and why should I have to manually do it every time? There is a reason they have the option to allow it to update the engine and I shouldn't have to manually do it myself, either by booting into safe mode or else uninstalling the current version and then installing the new version (which requires me to go in and set all the settings back to the way I had them, including my scheduled scans, etc).
Just a real pain in the rump.