Author Topic: Avast! Not Working  (Read 13713 times)

Offline djjazzyl

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Avast! Not Working
« on: May 07, 2010, 01:29:34 AM »
My current status says in Avast! Free Antivirus program states it's "unsecured. My system is not protected. Please use the Fix Now button to start protecting your system."
The next line reads: "Urgent: avast! service stopped"
The last line reads: "The avast! antivirus program has been stopped, or is in an inconsistent state. Please re-start the program to resume protecting your system."

Clicking the "FIX NOW" button doesn't work. Clicking "Start program" doesn't work. When I right click the icon in the task bar and click "Enable all shields (7 disabled), nothing happens.

I do have Avast on Sandisk U3 (virus definitions not updated). It allowed me to scan my drive but found no infected files.

I was on Myspace when an unwanted ad popped up and when I looked at the string of characters in the browser's address bar, I immediately shut down my computer. The ad was one of those phony ones that claim there's something wrong with your computer.

Since then, after I rebooted, I checked my Avast! and it is frozen in a nonworking, unstable state.

Does anyone have any answers or solutions? Will it be necessary for me to uninstall/reinstall the program (something I really don't want to do)? Could I have corrupted the program when I immediately shut down the computer?

I just checked my Google history. The web page that popped up was: my-scanner60.com/contents1/..../...html. I performed a search and the only security web site that seemed to be familiar with it was malwareurl.com.

Bottom line, I want to get Avast! back to a working state. Help please.

Offline Jtaylor83

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Re: Avast! Not Working
« Reply #1 on: May 07, 2010, 03:23:38 AM »
Download and run MalwareBytes AntiMalware, update MBAM, scan, and then remove the malware it finds, then post the log.
Avast 6.0, MalwareByte's Anti-Malware, CCleaner, Defraggler, DownloadHelper, WOT, NoScript, KeyScrambler, Thunderbird, Firefox, Windows XP SP3.

Offline Asyn

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Re: Avast! Not Working
« Reply #2 on: May 07, 2010, 08:02:43 AM »
1. Could I have corrupted the program when I immediately shut down the computer?
2. Bottom line, I want to get Avast! back to a working state. Help please.

1. Yes, could be.
2. Use the latest build of avast (5.0.545)
If you can't update in the GUI, you have to download it from the homepage.
If you current installation is corrupted, uninstall it first.
If you can't uninstall it the normal way, use this: http://www.avast.com/uninstall-utility
asyn
XP SP3 - avast! 9.0.2017 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline djjazzyl

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Re: Avast! Not Working
« Reply #3 on: May 08, 2010, 01:53:29 AM »
Download and run MalwareBytes AntiMalware, update MBAM, scan, and then remove the malware it finds, then post the log.
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4076

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/7/2010 4:39:43 PM
mbam-log-2010-05-07 (16-39-43).txt

Scan type: Quick scan
Objects scanned: 125723
Time elapsed: 3 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\erwpicture\AppData\Local\Temp\setup.exe (Trojan.Chifrax) -> Quarantined and deleted successfully.
--------------------------------------------------------------------------------------------------------------
I've uninstalled and reinstalled Avast! plus updated it. So far everything seems to be fine. Thanks to both of you for you quick response and assistance.

Offline Asyn

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Re: Avast! Not Working
« Reply #4 on: May 08, 2010, 06:38:25 AM »
I've uninstalled and reinstalled Avast! plus updated it. So far everything seems to be fine. Thanks to both of you for you quick response and assistance.

You're welcome, good your problem is solved..!! :)
asyn
XP SP3 - avast! 9.0.2017 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Avast! Not Working
« Reply #5 on: May 08, 2010, 06:42:02 AM »
@Jtaylor83 & @djjazzyl
To protect your Email from being abused by spammer, you should hide it in the forum.
asyn
XP SP3 - avast! 9.0.2017 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline Bischen

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Re: Avast! Not Working
« Reply #6 on: October 28, 2011, 02:51:33 PM »
I have the exact same problem. I tried all that was suggested but found no malware.
Please help! I use an Asus K52De Windows 7 Premium.

Here's the log report:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8034

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

28-Oct-11 4:34:29 PM
mbam-log-2011-10-28 (16-34-29).txt

Scan type: Full scan (C:\|D:\|E:\|G:\|)
Objects scanned: 333379
Time elapsed: 45 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Offline Asyn

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Re: Avast! Not Working
« Reply #7 on: October 29, 2011, 07:05:52 AM »
I have the exact same problem. I tried all that was suggested but found no malware.
Please help! I use an Asus K52De Windows 7 Premium.

You posted to an outdated topic. ;)
Please start a new one.
XP SP3 - avast! 9.0.2017 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline KStar

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Avast! Not Working Nov 1,2011
« Reply #8 on: November 01, 2011, 11:48:01 PM »
I had the same big red X ------
I simply went to Control Panel and uninstalled AVAST and then went to Avast.com and reinstalled the application and it is working like a charm again.  

« Last Edit: November 01, 2011, 11:52:28 PM by KStar »

 

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