Author Topic: Avast5 + iTunes issues  (Read 15121 times)

0 Members and 1 Guest are viewing this topic.

Offline SafeSurf

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5202
Re: Avast5 + iTunes issues
« Reply #15 on: September 23, 2010, 08:21:55 AM »
I did a little research regarding issues with iTunes and recent problems:

http://threatpost.com/en_us/blogs/apple-uses-security-advisory-push-itunes-10-upgrade-090210 - Threatpost Security Post: Apple Plugs Hole with Latest Release

http://support.apple.com/kb/HT4276 - Security hole from Apple

http://support.apple.com/kb/TS1421 - Trouble-shooting from Apple (Must read)

http://support.apple.com/kb/TS1852?viewlocale=en_US - i Tunes Won’t Open or Quits from Apple

http://support.apple.com/kb/TS3430 - Trouble-shooting with 3rd party plug-ins from Apple

http://support.apple.com/kb/HT1926 - Additional trouble-shooting tips from Apple (Must read)

http://www.itwire.com/opinion-and-analysis/core-dump/41652-itunes-10s-automator-issues-indicate-a-deeper-problem - commentary

It looks like the ultimate cause of the problems is with Apple.  The posted links should help those of you affected try to trouble-shoot.  If you still cannot fix your problem, then I suggest contacting Apple.  

Should you get some insight that would help us, please post here to help others.  Thank you.
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline ebMusicMan84

  • Newbie
  • *
  • Posts: 9
Re: Avast5 + iTunes issues
« Reply #16 on: September 23, 2010, 11:27:37 AM »
Those links seem to deal with problems encountered during normal operation that cause iTunes to completely stop working, and or problems that cause abnormal, or aborted installations.  Neither of these in any way resemble the problem I am having.

Offline SafeSurf

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5202
Re: Avast5 + iTunes issues
« Reply #17 on: September 24, 2010, 09:12:15 AM »
Windows XP Pro SP3 - fully updated
Avast 5.0.677 db: 100920-1
iTunes 9.2, 9.2.1, and 10.0
iPhone OS 4.1

Again I reinstalled Windows XP, and this time installed AVG Free Anti-virus and MB Anti-Malware, connected to the internet, updated everything, and tried again. Worked perfectly.
When you reinstalled Avast, did you uninstall AVG using the AVG uninstaller tool?  It is possible you have remnants left behind causing a conflict.  If not, it is listed here: http://uninstallers.blogspot.com/ - run the AVG uninstaller then reboot your machine.  You will then need to uninstall Avast and do a clean install.

Please let me know if you have any additional questions.  Thank you.
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline ebMusicMan84

  • Newbie
  • *
  • Posts: 9
Re: Avast5 + iTunes issues
« Reply #18 on: September 24, 2010, 01:08:53 PM »
My next step was to format my hard drive and re-install Windows XP.  I did so, installed my security software (Avast5 and MalwareBytes Anti-Malware), connected to the internet, and fully updated Windows, Avast, and MB Anti-Malware.  I then installed iTunes and attempted to sync my iPhone. The issue still presented itself.

Again I reinstalled Windows XP, and this time installed AVG Free Anti-virus and MB Anti-Malware, connected to the internet, updated everything, and tried again. Worked perfectly.

I then decided the problem must be with Avast. So I again re-install Windows, load Avast and MB Anti-Malware, and update everything.  The issue presents itself.  So I use the "Disable for 10 minutes" options and try again.  This time it works perfectly.  I then begin disabling each shield one by one and try it. As it turns out, when the Mail Shield is active iTunes simply refuses to acknowledge the existence of my iPhone.  As soon as I disable the Mail Shield, everything is hunky-dory.

Just to make sure, I re-installed Windows several times, and was able to re-produce the issue every time, so I am certain it is not a mistake I am making when I install things.

No, I did not run the AVG removal tool, I ran the Windows removal tool.  IMO it's a bit more thorough, don't you agree?
« Last Edit: September 24, 2010, 01:12:03 PM by ebMusicMan84 »

Offline SafeSurf

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5202
Re: Avast5 + iTunes issues
« Reply #19 on: September 25, 2010, 09:41:35 AM »
No, I did not run the AVG removal tool, I ran the Windows removal tool.  IMO it's a bit more thorough, don't you agree?
I still suggest running the AVG uninstaller tool.
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline ebMusicMan84

  • Newbie
  • *
  • Posts: 9
Re: Avast5 + iTunes issues
« Reply #20 on: September 25, 2010, 11:25:10 AM »
Are you dumb? Seriously... I formatted the hard drive and completely re-installed Windows... I think I might have even used a different drive, what possible reason could I have for running this AVG removal tool?

Offline SafeSurf

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5202
Re: Avast5 + iTunes issues
« Reply #21 on: September 25, 2010, 11:41:26 AM »
No need for insults please.  I was simply having you look for remnets.  If you are happy with your end results, that is all that matters.  Thank you.
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.