???How do I do that?
only new to all this:
couldn't find all users
What exactly is it that you don't understand in my instructions? I will try to re-phrase it better ... There is no reason to panic, just follow my instructions step by step ;-)
0. Ensure you have the latest version of avast! 5.0.545
1. go to Avast > Settings > Maintenance and check "Enable debug logging"
2. start outlook and let it crash
3. open "My Computer" window and depending on your version of windows paste one of the following into the location bar at the top of that window
C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5\log\ (Win2K, WinXP)
C:\ProgramData\Alwil Software\Avast5\log\ (Vista, Win7)
4. compress the contents of this folder into a zip file. To do so select the files, right click on one of them and select Send To > Compressed (zipped) Folder
5. post the zipped file here