Memory Usage Goes Up Gradually From Time I Upgraded to 5.0.545

[rayman3003]

OK - unfortunately The hotfix didn't help me.
because now (after 1 day and 7 hours) and without any progroms (beside Avast) running in background, the memory usage is 81% and it seems that after some hours it is going to reach 90% (like before the hotfix)

A screenshot :


I searched in microsoft website and found these hotfixes that are also related to memory leak :

http://support.microsoft.com/kb/977357
http://support.microsoft.com/kb/976658
http://support.microsoft.com/kb/978155

Do you think that any of these can help me ?

[doktornotor]

So, are you telling us you still get "Insufficient system resources exist to complete the requested service." message now"? The hotfixes are certainly worth a try in that case.

Wrt the screenshot, for one there's an attachment option here, use that - I've been waiting for 5 minutes for the screenshot to appear from the slow imagehosting site. And second, please don't post the performance graph screenshots. They are useless for illustrating, let alone debugging memory leaks. (I don't want to restart the argumentation round here). To illustrate memory usage, show the processes tab and add more columns to it, which show the peak memory usage, paged/non-paged etc.

[doktornotor]

The Brother's computer is being strangled by your RAM leaking crap-ware and you are telling him it is all in his mind!!
That it is normal for a second tier anti-virus to gobble up 80% of the memory on a modern system.

Please, chill out. The "crapware" ain't mine for starters, I'm a user. Plus none of the screenshots he's posted elsewhere does show any sort of abnormal memory usage or leak by Avast (so, that "gobble up 80% of the memory" part of claim on your side is false as well). So, yeah there's probably a memory leak somewhere, but not in Avast, hence I suggested the Windows WFP hotfix.

Your post adds nothing constructive to this thread.  

[rayman3003]

So, are you telling us you still get "Insufficient system resources exist to complete the requested service." message now"?

Yes - I recieved that error some hours later ( when the memory usage went up to 86% ) , so I restarted my computer for the 6th time because of this problem...

------------

I'm a user

After I posted here , I thought at least one of the avast producers come and help me , but none of them tried to help me.
I am using Avast for more than 5 years I think it is a good Antivirus , But I always had wonder why this good AV isn't too popular and it seems that I found my answer here...

The hotfixes are certainly worth a try in that case

I am going to try these hotfixes but If they will not help me I have no choice but uninstalling Avast and replace it with another Antivirus software... (maybe that will help me)

thanks everyone here that tried to help me...

[doktornotor]

To futher narrow this down, when you say "from Time I Upgraded to 5.0.545" - which version were you using before (the last one you didn't have issues with)? Does reinstalling that version help? Also, still interested in some more descriptive screenshots 

[Vlk]

rayman, please try running this tool (at the moment the mem usage is suspiciously high):

http://public.avast.com/~vlk/poolmon.exe

When the program starts, press the D key on the keyboard, and then take a screenshot of the program window and post it here.

Thanks
Vlk

[rayman3003]

when you say "from Time I Upgraded to 5.0.545" - which version were you using before (the last one you didn't have issues with)?

I always keep my Avast up to date. so I think the previous version that I used was 5.0.507

still interested in some more descriptive screenshots 

What screenshots do you really wants ? request any screenshot with explanation and I will upload that...

please try running this tool (at the moment the mem usage is suspiciously high):

http://public.avast.com/~vlk/poolmon.exe

When the program starts, press the D key on the keyboard, and then take a screenshot of the program window and post it here

Ok - I will do this when the mem usage is high (some hours later)

[rayman3003]

Sorry for taking too much but for some reasons I turned off my PC in the last two days so it takes a little more to reach 90%
As soon as possible I'll upload the screenshot for poolmon.exe
but this is a screenshot for it at 70% memory usage (maybe it can help) :

http://www.mediafire.com/?ttkzmm21mbj

[rayman3003]

http://public.avast.com/~vlk/poolmon.exe

OK - Here is the screeshot at just the right time (memory usage at 88%) :

http://www.megafileupload.com/en/file/232056/88-rar.html

I'll wait for your answer Vlk...

[YoKenny]

I do not want sexy pictures from megafileupload.com

[rayman3003]

I do not want sexy pictures from megafileupload.com

You can disable pictures in your browser   

But those are only two eggplants 

[Vlk]

rayman, I'd need to do one more experiment.

Please download ProcMon http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx and run it for a minute or so on your computer. Then save the log, ZIP it (to reduce its size) and upload it to ftp://ftp.avast.com/incoming.

Thanks much
Vlk

[rayman3003]

rayman, I'd need to do one more experiment.

Please download ProcMon http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx and run it for a minute or so on your computer. Then save the log, ZIP it (to reduce its size) and upload it to ftp://ftp.avast.com/incoming.

Thanks much
Vlk

I am the one who needs to thank you for helping me

I tried to upload to (ftp://ftp.avast.com/incoming) with some ftp clients but everytime I got an error so I uploaded to megafileupload
Here is the log file (at 51% memory usage) :

http://www.megafileupload.com/en/file/232338/Logfile-rar.html

[Vlk]

rayman, could you please tell us what the current status is? Is the problem still happening?
If it is, could you please install the latest pre-release version (5.0.584), simulate the problem and then run Poolmon again? I'd be very eager to see the results as we have implemented some additional reporting in this new build.

Thanks
Vlk

[rayman3003]

I am a little busy these days - I will try that pre-release version (5.0.584) as soon as possible and report back