Author Topic: Avast found a trojan but cannot move it to chest!  (Read 3320 times)

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Offline angel0612

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Avast found a trojan but cannot move it to chest!
« on: May 18, 2010, 03:36:08 PM »
Hello, I recently got a trojan but Avast failed to move it to chest. I've been having Internet Explorer and Mozilla Firefox windows popping out with ads, I ran the full system scan and Avast says it didn't find any virus.

I keep getting alarms that Avast has found a trojan, but when I run the scan Avast won't find any viruses or malware. I'm an average user and my Avast version is 5.0.545 (Free Antivirus for home) and my virus definition version is: 100518-0

here are the last reports:

5/17/2010 3:52:44 PM   C:\Users\Angel Guzman\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0O418A42\eee447[1].htm [L] JS:Downloader-GR [Trj] (0)
File was successfully moved to chest...
5/17/2010 3:52:49 PM   C:\Users\Angel Guzman\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CYY0WUFE\mCDcnucplBKGwitSd[1].pdf [L] JS:Pdfka-AFB [Expl] (0)
File was successfully moved to chest...
5/17/2010 3:52:52 PM   C:\Users\Angel Guzman\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CYY0WUFE\xHHWrWlDPU8JHCd[1].pdf [L] JS:Pdfka-AFB [Expl] (0)
File was successfully moved to chest...
*
* avast! Real-time Shield Scan Report
* This file is generated automatically
*
* Started on: Monday, May 17, 2010 4:48:41 PM
*

5/18/2010 7:35:59 AM   C:\Users\Angel Guzman\AppData\Local\Temp\Crl.exe [L] Win32:Trojan-gen (0)
While moving file to chest, error occurred: The process cannot access the file because it is being used by another process
During the file delete, error occurred: Access is denied

Hope somebody can help please!

Thank you...

Offline superhacker

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Re: Avast found a trojan but cannot move it to chest!
« Reply #1 on: May 18, 2010, 03:39:52 PM »
Can you make a boot time scan and reply?"if you are a 32 bit system".
Dreams don't die, they just fall asleep.

Offline angel0612

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Re: Avast found a trojan but cannot move it to chest!
« Reply #2 on: May 18, 2010, 03:55:08 PM »
No, I'm using Windows 7 64-bit Operating System

Offline angel0612

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Re: Avast found a trojan but cannot move it to chest!
« Reply #3 on: May 18, 2010, 04:10:31 PM »
Can you make a boot time scan and reply?"if you are a 32 bit system".


How do it do that?

Offline DavidR

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Re: Avast found a trojan but cannot move it to chest!
« Reply #4 on: May 18, 2010, 05:47:50 PM »
No, I'm using Windows 7 64-bit Operating System

Can you make a boot time scan and reply?"if you are a 32 bit system".


How do it do that?

Short answer you can't as the boot-time scan is currently unavailable, it is planned for inclusion in avast 5.1.
For the C:\Users\Angel Guzman\AppData\Local\Temp\Crl.exe you could try booting into safe mode and run an avast on-demand scan from there.

Or you could see if this tool Unlocker (http://ccollomb.free.fr/unlocker/) can run on 64bit OS, that may be able to break the locking element for this file allowing avast to deal with it.
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Offline williamstam

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Re: Avast found a trojan but cannot move it to chest!
« Reply #5 on: May 30, 2010, 10:05:46 PM »
move to a diferent anti virus... avast only plan on launching 5.1 in like aug/sept (acording to vlk)

its like launching a car... awesome body etc... then tuning we'll add the engine in the next version... i dont mind the next version coming out within a month... but waiting 6+ months?

ive had to resort to other solutions to get my pc's clean... avast just cant cut it

Offline mikaelrask

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Re: Avast found a trojan but cannot move it to chest!
« Reply #6 on: May 31, 2010, 03:47:05 PM »
you could try scan with malwarbytes antimalware and see if it can solve your trojan problem.

http://filehippo.com/download_malwarebytes_anti_malware/

good luck
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12 GB ram 1 tb hard drive. Avast 10, MBAM