VLK, PK, IGOR..SOMEONE PLEASE..

[wonder]

Give a look here...I can't understand what the problem is...

http://forum.avast.com/index.php?topic=59671.0

I don't want to switch to another AV...I tried to reinstall avast, but no results. All I can notice is the avast.setup  process always running, I don't know if this is normal. I can't update.

I need your help...

[llariel]

1.The problem is only with avast?
2.You can use other programs without conections problems? (like windows update & others programs updates)

[mzmarla]

my avast is now updating on my computer it keep stating that the old virus has expired and want let me update I have brought the avast antivirus which I paid 59

[pk]

wonder: please download http://public.avast.com/~kurtin/aswLock.exe and copy&paste output values, thanks.

[wonder]

wonder: please download http://public.avast.com/~kurtin/aswLock.exe and copy&paste output values, thanks.

Hi PK thanks for your interest,
i downloaded aswLoock.exe, and launched it. I had a black window reporting "press any key to contnue", but when I press any key, window desappear and nothing seems to happen...
This is what I have:

CreateMutex #1 : hMutex = 10, err = 0
Createmutex #2  : hMutex = 28, err = b7

Press any key to continue...

[pk]

Thanks, it means an avast setup instance is already running - please follow these steps:
1) Run Task Manager (taskmgr.exe)
2) Is there any avast.setup process running in Process tab?
3) If yes, please download http://public.avast.com/~kurtin/hangrep.exe, find avast.setup process, click "Save..." and please send me process dump to kurtin@avast.com
Thanks!

[wonder]

Ok, looking at the task manager there's avast.setup running ALWAYS 
I just tried to save the dump file but hangrep gives me an error (failure code: 13). The generated  file has a 0 byte size....

[pk]

It seems, updater uses an incorrect or non-functional proxy server:
SYNCER: Proxy 192.168.1.1:8080

What's your settings in "Settings -> Updater -> Proxy Settings" ? Please try to check "Auto detect", is it better now?

[wonder]

Actually I bought a new router-modem few days ago...the IP you have is its Ip. Update options are already setted on "autodetect". I tried even disabling the router firewall...no results. Avast is the only one software that has problems with this new hardware (brand: TRUST, model: 4050)...

[lukor]

Hi,
it is rather unusual for a router to work as a HTTP proxy by default. Why not to use direct connection (the first option in Settings/Updates/Proxy Settings)

?

[wonder]

Problem is that I'm totally ignorant about proxyes, connections, protocols....ehm...I bought this new modem/router since the mine one was dead...now I tried to set the router as the picuture attached below..

[doktornotor]

Just choose direct connection instead of this and see if it works.

[wonder]

I don't know why, I don't know how...but now it works!!! Thanks everyone who spent his time helping me 
P.S. I'm sure I already tried the direct connection option...anyway, now it works, that's tha main thing.