had to turn off real time shields

[barfOroonie]

just updated to the new version of Avast and I cant access anything on the internet. Web browsers (IE and Firefox) both say no internet connection. I had to turn off the all the Real Time shields in order to access email and web browsing. so now I have no real time virus protection...

are there any custom settings I should know about or is this some kind of system glitch?

Thanks
B

[Pondus]

do you have a firewall ?

[DavidR]

You don't have to turn off 'all' the real time protection, the Mail Shield and Web Shield are enough, leaving a last line of defence, the File System Shield.

What is your firewall ?
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it, check your email and reconnect to the internet, this should force the firewall to ask permission again.

[Lisandro]

I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.