Author Topic: Problems installing on an XP client  (Read 10825 times)

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gprzybyl

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Problems installing on an XP client
« on: July 16, 2004, 03:25:43 PM »
I'm trying to do a remote deployment to a Windows XP machine.  ADNM says the install was fine but it still shows up as grey in the computer catalog and there is no blue avast ball in the system tray.  In the next message(s) I'll copy the setup.log file from the client machine.

gprzybyl

  • Guest
Re:Problems installing on an XP client
« Reply #1 on: July 16, 2004, 03:26:29 PM »
08:55:28 min/gen  Started: 16.07.2004, 08:55:28
08:55:28 min/gen  Running setup_av_net-64 (100)
08:55:28 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
08:55:28 vrb/sys  Computer WinName: 5YWTB01
08:55:28 min/sys  Windows Net User: SYSTEM
08:55:28 min/gen  Cmdline: /forceinstall /createprogress /sfx /sfxstorage "C:\~AVINSTL"
08:55:28 vrb/gen  Operation set to INST_OP_INSTALL
08:55:28 vrb/gen  DldSrc set to sfx
08:55:28 min/gen  Old version: ffffffff (-1)
08:55:28 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
08:55:28 nrm/int  SYNCER: Type: -1
08:55:28 nrm/int  SYNCER: Auth: 0
08:55:28 min/gen  GUID: 1f98570d-cf40-4f01-b026-74e956786ddf
08:55:28 nrm/gen  SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
08:55:28 vrb/pkg  LatestPartInfo: news = news-40
08:55:28 vrb/pkg  LatestPartInfo: program = prg_av_net-64
08:55:28 vrb/pkg  LatestPartInfo: setup = setup_av_net-64
08:55:28 vrb/pkg  LatestPartInfo: vps = vps-42902
08:55:28 vrb/pkg  Part prg_av_net-64 was set to be installed
08:55:28 vrb/pkg  Part vps-42902 was set to be installed
08:55:28 vrb/pkg  Part news-40 was set to be installed
08:55:28 vrb/pkg  Part setup_av_net-64 was set to be installed
08:55:28 vrb/pkg  LatestPartInfo: news = news-40
08:55:28 vrb/pkg  LatestPartInfo: program = prg_av_net-64
08:55:28 vrb/pkg  LatestPartInfo: setup = setup_av_net-64
08:55:28 vrb/pkg  LatestPartInfo: vps = vps-42902
08:55:28 vrb/pkg  FilterOutExistingFiles: 0 & 0 = 0
08:55:28 vrb/pkg  IsFullOkay: setif_av_net-64.vpu - is okay
08:55:28 vrb/pkg  IsFullOkay: setup_av_net-64.vpu - is okay
08:55:28 vrb/pkg  IsFullOkay: vps-42900.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: vps-42900.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: vpsm-42902.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: vpsm-42902.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: news409-2c.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: news409-2c.vpu - not okay
08:55:28 vrb/pkg  FilterOutExistingFiles: 0 & 0 = 0
08:55:28 vrb/pkg  IsFullOkay: setif_av_net-64.vpu - is okay
08:55:28 vrb/pkg  IsFullOkay: setup_av_net-64.vpu - is okay
08:55:28 vrb/pkg  IsFullOkay: vps-42900.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: vps-42900.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: vpsm-42902.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: vpsm-42902.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: news409-2c.vpu - not okay
08:55:28 vrb/pkg  IsFullOkay: news409-2c.vpu - not okay
08:55:28 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-42900.vpu, returned 0x00000000
08:55:28 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-42902.vpu, returned 0x00000000
08:55:28 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\news409-2c.vpu, returned 0x00000000
08:55:29 min/gen  setup: updated
08:55:29 min/gen  setif: updated
08:55:29 vrb/fil  SetExistingFilesBitmap: 204->2->2
08:55:29 vrb/pkg  FilterOutExistingFiles: 0 & 2 = 0
08:55:29 min/pkg  program: installed 0 files (0 bytes), removed 0 files
08:55:29 min/gen  news: updated
08:55:30 min/pkg  vps: updated [042902]
08:55:30 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\System32\psapi.dll=4
08:55:30 vrb/fil  File set as shared dll: C:\WINDOWS\System32\psapi.dll
08:55:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Label=Jun2004
08:55:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
08:55:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
08:55:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Version=4.1
08:55:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.1
08:55:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=100
08:55:30 vrb/reg  Set registry: .csk\=cskfile
08:55:30 vrb/reg  Set registry: .csk\Content Type=application/copernic-csk
08:55:30 vrb/reg  Set registry: .asws\=aswsfile
08:55:30 vrb/reg  Set registry: .asws\Content Type=application/avast-asws
08:55:30 vrb/reg  Set registry: aswsfile\=avast! Skin
08:55:30 vrb/reg  Set registry: aswsfile\EditFlags=65536
08:55:30 vrb/reg  Set registry: aswsfile\BrowserFlags=8
08:55:30 vrb/reg  Set registry: aswsfile\shell\=
08:55:30 vrb/reg  Set registry: aswsfile\shell\open\=
08:55:30 vrb/reg  Set registry: aswsfile\shell\open\command\="C:\Program Files\Alwil Software\Avast4\aswSimpl.exe" "%1"
08:55:30 vrb/reg  Set registry: .aswcs\=aswsfile
08:55:30 vrb/reg  Set registry: .aswcs\Content Type=application/avast-aswcs
08:55:30 vrb/reg  Set registry: aswcsfile\=avast! Compressed Skin
08:55:30 vrb/reg  Set registry: aswcsfile\EditFlags=65536
08:55:30 vrb/reg  Set registry: aswcsfile\BrowserFlags=8
08:55:30 vrb/reg  Set registry: aswcsfile\shell\=
08:55:30 vrb/reg  Set registry: aswcsfile\shell\open\=
08:55:30 vrb/reg  Set registry: aswcsfile\shell\open\command\="C:\Program Files\Alwil Software\Avast4\aswSimpl.exe" "%1"
08:55:30 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\App Paths\aswAvast.exe\Path=C:\Program Files\Alwil Software\Avast4
08:55:30 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\App Paths\aswAvast.exe\=C:\Program Files\Alwil Software\Avast4\aswAvast.exe
08:55:30 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\CategoryCount=3
08:55:30 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\CategoryMessageFile=C:\Program Files\Alwil Software\Avast4\aswRes.dll
08:55:30 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\EventMessageFile=C:\Program Files\Alwil Software\Avast4\aswRes.dll
08:55:30 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\CategoryCount=7
08:55:30 vrb/sys  Loading C:\Program Files\Alwil Software\Avast4\aswCmnS.dll failed, error: 0x0000007E
08:55:30 min/gen  Err:Setup couldn't load library C:\Program Files\Alwil Software\Avast4\aswCmnS.dll.
Error code: 0x0000007E
08:55:30 vrb/sys  Service avast! Antivirus uninstalled



gprzybyl

  • Guest
Re:Problems installing on an XP client
« Reply #2 on: July 16, 2004, 03:27:17 PM »
08:55:30 min/gen  Err:Setup couldn't load library C:\Program Files\Alwil Software\Avast4\aswCmnS.dll.
Error code: 0x0000007E
08:55:30 vrb/sys  Service avast! Antivirus uninstalled
08:55:31 vrb/sys  Service avast! Antivirus installed
08:55:31 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler.
08:55:31 vrb/sys  Reboot set by non-installed service "avast! Antivirus"
08:55:31 vrb/sys  Service aswUpdSv uninstalled
08:55:31 vrb/sys  Service aswUpdSv installed
08:55:31 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
08:55:31 vrb/sys  Service avast! NetAgent uninstalled
08:55:31 vrb/sys  Service avast! NetAgent installed
08:55:31 vrb/sys  Starting service avast! NetAgent
08:55:31 vrb/sys  Service avast! NetAgent started, errcode: 0x00000002
08:55:31 min/gen  Err:Service avast! NetAgent couldn't be started.
Error code: 0x00000002
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\DisplayName=avast! Network Edition
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\DisplayVersion=4.1
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\HelpLink=http://www.avast.com
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\HelpTelephone=
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\UrlInfoAbout=http://www.avast.com
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\UrlUpdateInfo=http://www.avast.com
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\InstallSource=C:\~AVINSTL
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\Publisher=Alwil Software
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\VersionMajor=4
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\VersionMinor=1
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\DisplayIcon=C:\Program Files\Alwil Software\Avast4\aswAvast.exe
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!NET\UninstallString=rundll32 C:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,RunSetup
08:55:31 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=
08:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Label=Jun2004
08:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
08:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
08:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Version=4.1
08:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.1
08:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=100
08:55:31 nrm/pkg  Transferred files: 3
08:55:31 nrm/pkg  Transferred bytes: 1463578
08:55:31 nrm/pkg  Transfer time: 20 ms
08:55:31 vrb/fil  NeedReboot=true
08:55:31 vrb/sys  Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
08:55:31 vrb/fil  MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
08:55:31 min/gen  Return code: 0x20000000 [Something done]
08:55:31 min/gen  Stopped: 16.07.2004, 08:55:31



nsi

  • Guest
Re:Problems installing on an XP client
« Reply #3 on: July 16, 2004, 03:38:19 PM »
You should control if Avast service is running on the client

bye


Offline Vlk

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    • ALWIL Software
Re:Problems installing on an XP client
« Reply #4 on: July 16, 2004, 05:49:22 PM »
My bet would be that there were no install groups selected in the installation package.

I.e. nothing was in fact installed.

Check the Install package. Make sure it's got all the boxes checked.

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

gprzybyl

  • Guest
Re:Problems installing on an XP client
« Reply #5 on: July 16, 2004, 06:33:31 PM »
When I went to check on the install package it would not let me edit it.  It said that it could not set it as a default resident task.  I then deleted the deployment task that I had associated with it and was able to edit it.  However if I try to delete it I get the error

Size of recieved message is invalid.

   Cannot delete "(null)" session


Is this expected behaviour?

gprzybyl

  • Guest
Re:Problems installing on an XP client
« Reply #6 on: July 16, 2004, 08:28:37 PM »
I solved my original problem by creating a new package and a new task.  I don't know what was wrong with the old package, it had all of the client providers checked that we need.  And it had worked on 5 other installs without problem.

Offline Vlk

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Re:Problems installing on an XP client
« Reply #7 on: July 16, 2004, 08:43:31 PM »
Quote
Size of recieved message is invalid.

  Cannot delete "(null)" session


Is this expected behaviour?


No. :)

Is there anything in the file <ams>\data\log\error.log?

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

gprzybyl

  • Guest
Re:Problems installing on an XP client
« Reply #8 on: July 19, 2004, 04:00:56 PM »
In the warning.log file there is this message:

7/19/2004   9:59:04 AM   1090245544   CY15711\Administrator   2332   Received MSG_DELETEPACKAGE message from client with invalid size: 00000020 bytes.  

but nothing in the error.log file.