Author Topic: vps update problems  (Read 10207 times)

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Offline Lisandro

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Re: vps update problems
« Reply #15 on: June 01, 2010, 05:44:36 PM »
Most probably the error is in the proxy settings. Double check.
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Offline SafeSurf

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Re: vps update problems
« Reply #16 on: June 02, 2010, 08:12:12 AM »
I've set my computer with 'always connected' option and tried again. But now the updating seems to be in a loop.

@ Tech,

If he has a proxy (he's telling you that he has a proxy), he shouldn't be set for "always connected."  Shouldn't he just have it set to the proxy settings?

And depending on how fast his downloads are, perhaps he may want to change his updates from automatic to ask me when updates are available so he can download them at a convenient time depending on his speed.  I have several PC's and some are on broadband and some are on (very slow) dial-up.  Perhaps this may help.  But we need to wait for the OP to return.
« Last Edit: June 02, 2010, 08:17:55 AM by SafeSurf »
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Offline Lisandro

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Re: vps update problems
« Reply #17 on: June 02, 2010, 02:02:22 PM »
If he has a proxy (he's telling you that he has a proxy), he shouldn't be set for "always connected."  Shouldn't he just have it set to the proxy settings?
I think they're not correlated. The proxy could be set for dial-up or for permanent connection.
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Offline DavidR

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Re: vps update problems
« Reply #18 on: June 02, 2010, 04:19:27 PM »
@ SafeSurf
The Direct Connection option in the Update, Proxy settings, doesn't mean they have an 'always on connection,' just that their connection is direct and not through any proxy and that can be dial-up or always on.

So they should set their connection method accordingly and set the Proxy if they use one otherwise set it to Direct connection (no proxy).
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Offline michell

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Re: vps update problems
« Reply #19 on: June 03, 2010, 04:21:43 AM »
Hi,

I have the same problem. For some reason, sometimes I downloaded the updated. The updated can be downloaded successfully. But when I click it to update, there is this error (see my sshot). But I can update it Online.
Could you pleasetell me why I always get an error like that?
Thanks

Offline itavast

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Re: vps update problems
« Reply #20 on: June 03, 2010, 09:50:42 AM »
incredibly but this morning... IT WORKS!
I tried to update from the GUI but first I connected to Internet by IExplorer, so I put user and pwd for the proxy by IE interface.
So maybe the problem is that Avast need the proxy to be connected before, even if I set user and pwd in the avast settings too.
I'll try again in the next day and tell you if the problem is solved definitely.
Thank you all!

Offline SafeSurf

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Re: vps update problems
« Reply #21 on: June 03, 2010, 10:00:58 AM »
@ DavidR and Tech...thank you for your info above.

@ itavast, It sounds like things are probably working for you because the settings are correct for you now.  Let us know if you have any additional problems.  Glad to hear things are going well  :).

@michell,

How do you connect to the Internet (broadband/cable, dial-up, etc.)? 
Have you tried downloading the update again? 
Are you getting any other errors with avast?  What build of avast do you have?
Did you have any other AV on your machine prior to avast?
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Offline michell

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Re: vps update problems
« Reply #22 on: June 03, 2010, 05:15:49 PM »
@SafeSurf: thanks for your quick response.
I used cable. My Avast Free version is 5.0.545.
Today I have downloaded the update manually and I got an error like a screenshot that I have sent when I run the update.
No, I don't have any AV on my PC.

When I used Avast 4.x, It's OK, I didn't get an error when I update it manually..

thanks

Offline SafeSurf

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Re: vps update problems
« Reply #23 on: June 04, 2010, 07:12:25 AM »
I suggest an uninstall of Avast and CLEAN install to fix your problems.

Please follow these instructions:

Save a copy of newest version of Avast.

Save the http://www.avast.com/uninstall-utility on your hard drive.

Disconnect from the Internet at this time.

Uninstall Avast through "Add/Remove Programs". 

Boot into Safe Mode and run the Avast Uninstall Tool.

Reboot twice.

Clean your computer up.

Install the newest version of Avast and reboot twice.

Get Internet access and update Avast definitions.

Register your free copy or add the license key.

Reset your settings, if needed.

Run a scan (try a Full System Scan initially to check for malware).

Please let us know if you have any further questions or problems after completing the above or questions prior to completing the above mentioned steps.  Thank you.
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