License Expired? Switching license to different computer. Help!

[envyoncoast]

Hello. I have been a user of Avast software for a few years now, but in March I decided to use Avast Pro. It worked fine on my desktop, I knew how to use the license key and even saved the key in case I needed it later. This was a one year subscription so my license is to expire in March '11. Well, I recently purchased a laptop and wanted to transfer my Avast Pro to it instead of my computer. So, I went through the necessary steps to remove all Avast software from my desktop and downloaded Avast Pro to my laptop. I loaded the license from my desktop into the software on my laptop and it said that it was a success. However, when I try to update everything, during step 1 of 3, it stop and says "Last encountered error: The license for this product is invalid or has expired.". I even got another license key via email and it still gives me the same message. I'm on windows 7 by the way.

I'd really appreciate some assistance because I don't wish to purchase an entirely new license if I don't have to.

Thanks,
Envyoncoast

[Pondus]

is your computer time / day / date / month / year correct ? if not adjust reboot and try again

[envyoncoast]

yeah, everything's correct and i've rebooted but to no avail

[igor]

After you attempt to update (unsuccessfully - with the error message mentioned above), please go to avast! installation folder and paste a few last pages of the file Setup\Setup.log.

[envyoncoast]

Code: [Select]

11:14:31 nrm/sys  Installed in: C:\Program Files\Alwil Software\Avast5 (389380M free)
11:14:31 nrm/int  SYNCER: Type: use IE settings
11:14:31 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:14:31 vrb/pkg  Part prg_ais-221 is installed
11:14:31 vrb/pkg  Part vps_win32-10060100 is installed
11:14:31 vrb/pkg  Part setup_ais-221 is installed
11:14:31 vrb/pkg  Part jrog-a7 is installed
11:14:31 vrb/gen  LoadState: Edition=2
11:14:31 min/gen  Old version: 1fb (507)
11:14:31 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
11:14:31 min/gen  GUID: 449fbfd5-1cb4-4328-8cb0-10364b5f39bf
11:14:35 nrm/gen  Server definition(s) loaded for 'main': 374 (maintenance:0)
11:14:35 nrm/gen  SelectCurrent: selected server 'Download834 AVAST5 Server' from 'main'
11:14:35 nrm/int  SYNCER: Type: use IE settings
11:14:35 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:14:35 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
11:14:35 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
11:14:35 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
11:14:35 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
11:14:35 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-507;p)
11:15:27 nrm/int  Used server: http://174.120.185.10/iavs5x
11:15:27 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
11:15:27 min/fil  servers.def.vpx not changed, 1274685919/0
11:15:31 nrm/gen  Server definition(s) loaded for 'main': 374 (maintenance:0)
11:15:31 nrm/gen  SelectCurrent: selected server 'Download902 AVAST5 Server' from 'main'
11:15:31 nrm/int  SYNCER: Type: use IE settings
11:15:31 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:15:31 nrm/int  Used server: http://209.62.112.210/iavs5x
11:15:31 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
11:15:31 min/fil  prod-ais.vpx not changed, 1275405295/0
11:15:31 min/pkg  LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
11:15:31 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
11:15:31 vrb/pkg  LoadPartInfo: Returning on unknown
11:15:31 vrb/pkg  LoadPartInfo: program = prg_ais-221 returned 00000000
11:15:31 vrb/pkg  LoadPartInfo: setup = setup_ais-221 returned 00000000
11:15:31 vrb/pkg  LoadPartInfo: vps = vps_win32-10060102 returned 00000000
11:15:31 min/pkg  LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
11:15:31 nrm/int  Used server: http://209.62.112.210/iavs5x
11:15:31 min/fil  GetFileWithRetry: part-vps_win32-10060102.vpx downloaded  and verified
11:15:31 vrb/pkg  Part vps_win32-10060102 was set to be installed
11:15:31 vrb/pkg  DeleteObsoletePackages: Removed part-vps_win32-10060100.vpx
11:15:31 min/gen  Customer 27771315
11:15:32 min/gen  pfnBasGetCurrentProductLicenseInfo C:\ProgramData\Alwil Software\Avast5\license.avastlic return value: 0x2000001A
11:15:32 min/gen  Invalid licence: 0x2000001A
11:15:32 min/pkg  LoadAllDefs failed 0x2000001A
11:15:32 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
11:15:32 min/gen  timeExp zero, performing correction...
11:15:32 min/gen  timeExp=1275495332
11:15:32 min/gen  Err:The license for this product is invalid or has expired.
License is valid until: Wednesday, June 02, 2010
Current date: Tuesday, June 01, 2010
11:15:32 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
11:15:32 min/gen  timeExp zero, performing correction...
11:15:32 min/gen  timeExp=1275495332
11:15:33 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
11:15:33 min/gen  timeExp zero, performing correction...
11:15:33 min/gen  timeExp=1275495333
11:15:33 nrm/pkg  Transferred: files 3, bytes 1579, time 52339 ms
11:15:33 nrm/pkg  Retries: total 0, files 0, servers 2
11:15:33 min/gen  Customer 27771315
11:15:33 vrb/int  Sending stats 'http://209.62.112.210/cgi-bin/iavs4stats.cgi': 00000000 204
11:15:33 vrb/fil  NeedReboot=false
11:15:33 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
11:15:33 min/gen  timeExp zero, performing correction...
11:15:33 min/gen  timeExp=1275495333
11:15:33 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: Wednesday, June 02, 2010
Current date: Tuesday, June 01, 2010]
11:15:33 min/gen  Stopped: 01.06.2010, 11:15:33




[Vlk]

thanks for that.
Can you please send the file "C:\ProgramData\Alwil Software\Avast5\license.avastlic" (i.e. the avast license file) to my email address? [click the envelope icon below my picture to do so]

Please don't post it on the forum to prevent possible misuse.

Thanks
Vlk

[envyoncoast]

sent

[envyoncoast]

bump

[envyoncoast]

nobody can help me?

[envyoncoast]

i just fixed it, i had to download a different client. sorry guys.