Author Topic: vps update problems  (Read 10140 times)

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Offline itavast

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vps update problems
« on: June 01, 2010, 12:20:21 PM »
Hi avast users
i've installed 5.0.545 version past week, but I've never succeeded to run the updating (automatic or manual).
Running manually the vsupupd.exe file I have this msg

"can't install vps update. please report following errorcodes:
ver : 5.0.545
SI:0x00000002
ST:0xFFFFFFFE
LE:0X00000000"

Running the updating from the interface, it always responds that my version is the last and it's already updated, but it's not true (for example today I have 100530-1 version but I checked there is already version 100601). Yesterday I uninstalled avast and reinstalled it, then run vpsupd.exe with 1005301 and it succeeded, but today it's still the same
This is the log using the interface (i have proxy):

12:00:36 min/gen  Started: 01.06.2010, 12:00:36
12:00:36 min/gen  Running setup_ais-221 (545)
12:00:36 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
12:00:36 nrm/sys  Memory: 68% load. Phys:328444/1048032K free, Page:1984596/2523968K free, Virt:2070532/2097024K free
12:00:36 vrb/sys  Computer WinName: PCnnn
12:00:36 min/sys  Windows Net User: SYSTEM
12:00:36 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "1" 
12:00:36 vrb/gen  DldSrc set to inet
12:00:36 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
12:00:36 min/gen  Old version: 221 (545)
12:00:37 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
12:00:37 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a01660 (20937M free)
12:00:37 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
12:00:37 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-545;p)
12:00:37 vrb/sys  Computer DnsName: pcnnn.mycompany.DNS
12:00:37 vrb/sys  Computer Ip Addr: nn.nn.nn.nn
12:00:37 nrm/sys  Installed in: C:\Programmi\Alwil Software\Avast5 (20937M free)
12:00:37 nrm/int  SYNCER: Proxy nn.nn.nn.nn:80
12:00:37 nrm/int  SYNCER: Type: standard HTTP proxy (rfc2616,2617)
12:00:37 nrm/int  SYNCER: Auth: no authentication
12:00:37 vrb/pkg  Part prg_ais-221 is installed
12:00:37 vrb/pkg  Part vps_win32-10053001 is installed
12:00:37 vrb/pkg  Part setup_ais-221 is installed
12:00:37 vrb/pkg  Part jrog-a7 is installed
12:00:37 vrb/pkg  Part jrog2-0 is installed
12:00:37 vrb/gen  LoadState: Edition=1
12:00:37 min/gen  Old version: 221 (545)
12:00:37 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
12:00:37 min/gen  GUID: 2f3e8054-1e38-455a-8140-cde09cf281ba
12:00:40 nrm/gen  Server definition(s) loaded for 'main': 374 (maintenance:0)
12:00:40 nrm/gen  SelectCurrent: selected server 'Download801 AVAST5 Server' from 'main'
12:00:40 nrm/int  SYNCER: Proxy nn.nn.nn.nn:80
12:00:40 nrm/int  SYNCER: Type: standard HTTP proxy (rfc2616,2617)
12:00:40 nrm/int  SYNCER: Auth: no authentication
12:00:40 nrm/int  SYNCER: Proxy l/p: user/***
12:00:40 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-545;p)
12:00:40 nrm/int  HttpGetWinsock(http://download801.avast.com/iavs5x/servers.def.vpx)
12:00:41 nrm/int  Used server: http://download801.avast.com/iavs5x
12:00:41 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
12:00:41 min/fil  servers.def.vpx not changed, 1274685919/0
12:00:44 nrm/gen  Server definition(s) loaded for 'main': 374 (maintenance:0)
12:00:44 nrm/gen  SelectCurrent: selected server 'Download824 AVAST5 Server' from 'main'
12:00:44 nrm/int  SYNCER: Proxy nn.nn.nn.nn:80
12:00:44 nrm/int  SYNCER: Type: standard HTTP proxy (rfc2616,2617)
12:00:44 nrm/int  SYNCER: Auth: no authentication
12:00:44 nrm/int  SYNCER: Proxy l/p: user/***
12:00:44 nrm/int  HttpGetWinsock(http://download824.avast.com/iavs5x/prod-ais.vpx)
12:00:44 nrm/int  Used server: http://download824.avast.com/iavs5x
12:00:44 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
12:00:44 min/fil  prod-ais.vpx not changed, 1275246217/0
12:00:44 min/pkg  LoadProductVpu: C:\Programmi\Alwil Software\Avast5\Setup\prod-ais.vpx
12:00:44 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
12:00:44 vrb/pkg  LoadPartInfo: jrog2 = jrog2-0 returned 00000000
12:00:44 vrb/pkg  LoadPartInfo: program = prg_ais-221 returned 00000000
12:00:44 vrb/pkg  LoadPartInfo: setup = setup_ais-221 returned 00000000
12:00:44 vrb/pkg  LoadPartInfo: vps = vps_win32-10053001 returned 00000000
12:00:44 min/pkg  LoadProductVpu: C:\Programmi\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
12:00:44 min/gen  basGetRegistrationInfo return value: 0x00000000
12:01:18 min/int  submit has nothing to send
12:01:18 nrm/pkg  Submit: files 0, bytes 0, time 0 ms
12:01:18 nrm/pkg  Submit success: files 0, bytes 0, time 0 ms
12:01:18 nrm/pkg  Transferred: files 2, bytes 3885, time 593 ms
12:01:18 nrm/pkg  Retries: total 0, files 0, servers 2
12:01:18 vrb/fil  NeedReboot=false
12:01:18 min/gen  Return code: 0x20000001 [Nothing done]
12:01:18 min/gen  Stopped: 01.06.2010, 12:01:18


Offline Lisandro

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Re: vps update problems
« Reply #1 on: June 01, 2010, 01:22:33 PM »
Did you set avast proxy settings into the update tab?
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Offline itavast

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Re: vps update problems
« Reply #2 on: June 01, 2010, 02:17:51 PM »
yes, I tried also to specify direct connection but of course i had connection problem. With proxy set no problems appear in the log , file prod-ais.vpx seems to be downloaded correctly, but i look at the file property in the C:\Programmi\Alwil Software\Avast5\Setup folder and it was modified at 30 may 2010, 21.03.37, so it was never replaced by new dowload.

Offline Lisandro

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Re: vps update problems
« Reply #3 on: June 01, 2010, 02:22:39 PM »
I wouldn't check the changes by the folder date and time.
I'll trust in the avast GUI and logs.
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Offline itavast

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Re: vps update problems
« Reply #4 on: June 01, 2010, 02:59:32 PM »
That's what appear in the GUI
see the attached

Offline Lisandro

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Re: vps update problems
« Reply #5 on: June 01, 2010, 03:17:55 PM »
itavast, ok, it could be a GUI problem.
Can you post the last lines of the logs?
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Offline itavast

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Re: vps update problems
« Reply #6 on: June 01, 2010, 03:30:40 PM »
i posted it in my first post (extract from file setup.log). I don't know if there is another log file, in this case pls tell me how to report it.

Offline Lisandro

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Re: vps update problems
« Reply #7 on: June 01, 2010, 03:37:41 PM »
The log is that, but there aren't enough lines to analyze.
You can use multiply posts or upload (attach) it. If it is too big, save with another name and let only the last updates group of lines (they start with Started and end with Stopped.
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Offline itavast

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Re: vps update problems
« Reply #8 on: June 01, 2010, 03:50:10 PM »
ok here it is

Offline Lisandro

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Re: vps update problems
« Reply #9 on: June 01, 2010, 03:58:38 PM »
Sorry, you've included the same log of the first post.
The result is:
Code: [Select]
12:01:18 min/gen  Return code: 0x20000001 [Nothing done]
What happened before? What are the other updates results?
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Offline itavast

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Re: vps update problems
« Reply #10 on: June 01, 2010, 04:20:45 PM »
ok, i included what happened yesterday, when i uninstalled and reinstalled avast and then ran succesfully vpsupd.exe manually.
Today when i tried to update manually (i've dowloaded new version of vpsupd) no log is generated, only the error message that i reported in my first post.

Offline Lisandro

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Re: vps update problems
« Reply #11 on: June 01, 2010, 04:35:10 PM »
Code: [Select]
14:06:59 vrb/gen  License key generated Demo
14:06:59 vrb/gen  LicUpgradeLicenseKeyToAvast5 returned 0x00000000
14:07:24 min/gen  szKey: 99999999-9999-9999-9999-999999999999
Are you registering your avast free version or adding the license file for the pro?

Code: [Select]
14:11:16 min/pkg  vps: can't open event Global\vpsNew.sig, error code: 0x00000005Error 5 is access denied. Not sufficient access rights?

Which are your settings for automatic updates and proxy? Can you post screenshots of your settings?
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Offline itavast

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Re: vps update problems
« Reply #12 on: June 01, 2010, 04:48:53 PM »
I've already registered my free version with a license key. I've also administrator rights on my PC so  I don't know why acces deny.
Attached proxy settings

Offline Lisandro

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Re: vps update problems
« Reply #13 on: June 01, 2010, 05:00:32 PM »
Please, choose how do you connect to Internet (aggiornari i parametri).
Proxy: Did you edit the settings? Fill with the correct proxy settings if you use one.
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Offline itavast

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Re: vps update problems
« Reply #14 on: June 01, 2010, 05:29:10 PM »
I've set my computer with 'always connected' option and tried again. But now the updating seems to be in a loop. I've checked in the setup.log and i've 4 times the same log of the first post, the updating window is always in the same state as shown in the attached and no job avastsetup running.
Thank you for the assistance, now i have to leave the forum... i'll came back in 2 days... :)
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