Author Topic: c'mon NEW AD IN PAID VERSIONS????? what the heck??  (Read 69607 times)

0 Members and 1 Guest are viewing this topic.

Offline Rednose

  • Pirate Party Member
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 3739
  • Bits of Freedom : https://www.bof.nl
    • Nederlandstalig Avast! forum
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #60 on: June 03, 2010, 08:52:03 PM »
Personaly I agree with Ed that this banner/ad doesn't belong on the " Summary " page. I suggest to make a seperate " Support " tab for this on the " Maintenance " page.

Greetz, Red.
OS: Win 10 / iOS 17 / Debian 12 / Tails 5
Real Time: Avast Premium Security
On Demand: Malwarebytes
VPN: NordVPN ( NordLynx ) with Threat Protection ( Lite )

De Hollander

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #61 on: June 03, 2010, 09:08:29 PM »
I second that.  :)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #62 on: June 03, 2010, 09:19:13 PM »
I 'third' that... ;D
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Hermite15

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #63 on: June 03, 2010, 09:26:38 PM »
I don't care >>> sorted it by downgrading to "pro", blocked "AvastUI" from a firewall as it's not needed at all in "pro" >>> did the trick the unwanted "message" is gone ;)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #64 on: June 03, 2010, 09:33:51 PM »
I don't care >>> sorted it by downgrading to "pro", blocked "AvastUI" from a firewall as it's not needed at all in "pro" >>> did the trick the unwanted "message" is gone ;)

Sure you can block it, even in the free version, but one would need a 3rd party firewall.
I guess most AIS users don't run that, as the already have the avast firewall.
And downgrading might work for some of us, but certainly most users wouldn't like to downgrade just to get rid of an 'ad'...
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jadinolf

  • Avast Evangelist
  • Advanced Poster
  • ***
  • Posts: 1090
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #65 on: June 03, 2010, 09:43:57 PM »
Where is the ad?  I just forced an update and still can't find it.  I would expect to find it under the "help center" tab on the status page, where it is mostly invisible to experienced users, and would have no objection to it there, but no such luck.  Making it a "push" ad for paid users shouldn't be done, though.
I just got it for the first time this morning, Ed. You may get it later. Note the time stamp on mine--about 7:30.

Nice to see you.
« Last Edit: June 03, 2010, 09:45:36 PM by jadinolf »
printed on 100% recycled bytes

YoKenny

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #66 on: June 03, 2010, 09:53:09 PM »
No problem on the Free nor Pro version for me.

bad link

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #67 on: June 03, 2010, 09:55:08 PM »
I hate ads. This is why I paid for this program. I still have time to get my money back, so PLEASE rethink what you have done.
« Last Edit: June 03, 2010, 09:57:34 PM by bad link »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #68 on: June 03, 2010, 09:55:56 PM »
No problem on the Free nor Pro version for me.

??? What do you mean, YoKenny..??
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Hermite15

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #69 on: June 03, 2010, 10:01:18 PM »
I don't care >>> sorted it by downgrading to "pro", blocked "AvastUI" from a firewall as it's not needed at all in "pro" >>> did the trick the unwanted "message" is gone ;)

Sure you can block it, even in the free version, but one would need a 3rd party firewall.
I guess most AIS users don't run that, as the already have the avast firewall.
And downgrading might work for some of us, but certainly most users wouldn't like to downgrade just to get rid of an 'ad'...
asyn

considering how good the firewall has been so far, that's no big loss ;D

YoKenny

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #70 on: June 03, 2010, 10:01:32 PM »
No problem on the Free nor Pro version for me.

??? What do you mean, YoKenny..??asyn
I mean no problem for me.
kein problem.  :)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #71 on: June 03, 2010, 10:14:24 PM »
considering how good the firewall has been so far, that's no big loss ;D

Unfortunately that's true, but hopefully just for now...
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #72 on: June 03, 2010, 10:17:01 PM »
I mean no problem for me.
kein problem.  :)

Thanks for the translation.. ;D
But I don't get the meaning of your attached image...
Is it somehow related to this topic..??
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

YoKenny

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #73 on: June 03, 2010, 10:21:43 PM »
I mean no problem for me.
kein problem.  :)

Thanks for the translation.. ;D
But I don't get the meaning of your attached image...
Is it somehow related to this topic..??
asyn
I see you are stuck here. :)

steckler

  • Guest
Re: c'mon NEW AD IN PAID VERSIONS????? what the heck??
« Reply #74 on: June 03, 2010, 10:23:36 PM »
Hello again.....Let me try from the beginning. In fact, as so many of you have rightfully pointed out, we (that is me) should have run all this past you earlier. What we are trying to do is to provide more avenues of support for our paid and even eventually free users. Right now users get help in three ways: 1) from the forum via all of you; 2) from our trouble ticketing system; and 3) from family and friends.  And then of course, our resellers also help customers but primarily small business customers.

The forum is an excellent way getting help but it tends to be used by more knowledgeable users (for example, my mother could probably not figure out how to post a question on the forum).  Questions asked on the forum also tend to be a lot more difficult than the normal question. Second, we do have a trouble ticketing system. Unfortunately though even in the best of times, the turnaround can be a day or more and it is not possible to "hold the user's hand". Third, many (if not most) users do get support from someone they personally know and trust.

So, if we assume that not everyone has a trusted expert personally available, our users can get help from the forum and from the trouble ticketing system. Unfortunately, neither of these are comfortable for a novice user to use. Neither provide instantaneous help and neither allows remote control of a user computer to fix a problem immediately.

As Ondrej has pointed out, the problems you see here on the forum are actually quite a bit more complex than what most of our users see. When we look at the top-10 problems that we get into our tech support via the trouble ticketing system, maybe only two are actually technical problems.

This has also been borne out by the first 12 hours of calls to iYogi. They received 128 calls.  Out of the 128 calls, I count less than 10 that are actual technical issues. Half the calls were just on how to install the product. In most of these cases the user just wanted iYogi to install the product for them--they did not even try to install it themselves.  Most of the rest of the calls were just questions on how to configure the product, turn off the firewall, etc. 20% the callers took the post-service survey and just over 90% were satisfied or very satisfied with the service.

I realize that the people here on the forum do not need this kind of help.  But lots of our users do want this type of help. 80% of our users are computer novices or average users. Those of us here on the forum tend to be the other 20%. We have to try creative ways of supporting these other 80%.

Now I do absolutely agree that the banner in the program was terrible. It has been fixed.  Ondrej showed the new wireframe. The actual new screen is now complete and it will be rolled out Friday morning. Until then we have turned off the in-program banner.

This is still just a short term trial--we want to make sure that the users like the service and that they are not abused by the service. It is also only available in English and thus should only even be seen by users in UK, USA, Canada, and Australia.

And of course, further comments are more than welcome.