Connection terminated while trying to update

[kc1234]

Hi- I'm new here but not to Avast which is running on my laptop.  We are on dial up so I had to go to the library to download Avast Free 5.0.545 and I tried to install it on my desktop and did so without problems except when I try to register (which I did in a round about way) or update.  When I try to update after about 5 +/- minutes it tells me the connection was terminated and it starts re- dialing automatically and it just keeps doing this.  I noticed on my laptop that this has just started happening more frequently, I believe I have Avast 4 installed on the laptop. My husband uses the desktop and I would really like to get this straightened out as quickly as possible.  Thank you in advance for your help.

[Lisandro]

avast does not connect and does not disconnect by itself.
It detects an existing connection to update.

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.