Author Topic: Not able to update since I upgraded to Internet Security 5  (Read 3706 times)

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rogerstone26

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Not able to update since I upgraded to Internet Security 5
« on: June 09, 2010, 07:03:55 PM »
Hi, can anyone help please ?  I upgraded from a free version of Avast a month ago to Avast Internet Security 5 and the updates have not been working ever since.

I uninstalled and then reinstalled following instructions from Avast technical support but the same problem occurs
 - automatic update is not happening (last update attempt was 03/06/2010)
 - manual update hangs at Step 1/2 on the screen (progress bar only just starts to turn orange).

I am currently running Avast 5.0.545 and my operating system is Windows XP Tablet PC Edition 2005 Service Pack 3.

It is frustrating that it takes technical support a week to reply to my messages.  Having paid for the product, I now seem to be unprotected from new threats.   Maybe I will have to demand my money back and go back to the free version, which ran happily.

If anyone has any suggestions, I would be grateful.

Thanks
Roger

Offline Pondus

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Re: Not able to update since I upgraded to Internet Security 5
« Reply #1 on: June 09, 2010, 07:16:41 PM »
My update settings that is working for me...

top right corner > settings > updates

ENGINE AND VIRUS DEFINITIONS
(ON) automatic updates

PROGRAM
(ON) automatic updates

UPDATE PARAMETERS
(OFF) i only connect to the internett using a dial up modem
(OFF) my computer is permanently connected to the internet

PROXY SETTINGS
(ON) auto detect (use internet explorer settings)

rogerstone26

  • Guest
Re: Not able to update since I upgraded to Internet Security 5
« Reply #2 on: June 09, 2010, 07:55:54 PM »
Thanks for the suggestion, Pondus.

But I have the same parameters set as you and the update does not work

(Under Details on the Settings page I also have all the update options ticked and Auto-Update Interval set to 240 minutes)

Thanks again
Roger


Offline Asyn

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Re: Not able to update since I upgraded to Internet Security 5
« Reply #3 on: June 09, 2010, 08:04:51 PM »
Try 'direct connection' (no proxy).
Restart. Retry updating.
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

rogerstone26

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Re: Not able to update since I upgraded to Internet Security 5
« Reply #4 on: June 10, 2010, 06:54:31 PM »
asyn,

I changed to direct connection (no proxy), restarted and the updates now work.

Thank you very much for your help in sorting out this problem

Roger Stone

Offline Asyn

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Re: Not able to update since I upgraded to Internet Security 5
« Reply #5 on: June 10, 2010, 09:41:02 PM »
asyn,
I changed to direct connection (no proxy), restarted and the updates now work.
Thank you very much for your help in sorting out this problem
Roger Stone

You're welcome..!
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0