POP3 conflict

[annier]

Please can someone advise. I have had avast for 2 years,happily. Today I was asked to download new version as my time had expired. These are the free versions.I have since found I am unable to send or receive emails. I therefore have had to disable avast to do this.
Any advice ?
best wishes Annie

[DavidR]

First you shouldn't have to disable avast to do that, just the Mail Shield.

What errors are you getting when you send or receive with avast/Mail Shield enabled ?

What is your Email program ?
Are you using SSL/TLS for your email collection/sending ?

What is your firewall ?
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and try to collect your email again, this should force the firewall to ask permission again.

[annier]

Thank you...I am not very computer literate but will attempt to follow your advice
best wishes
Annie

[DavidR]

No problem, glad I could help.

But what about the questions asked as that helps us get a better understanding of the problem, which helps us to help you.

Welcome to the forums.

[annier]

Thank you for your reply. I have now disabled the 'outgoing mail' checking by unchecking the box and then enabled the mail shield. This has allowed mail to be sent and received.
I dont think I use SSL...(encryption ?) , mail client is Outlook Express and I use standard windows firewall.

As a test I re-enabled the outgoing mail checking and the same fault re-occurred.
best wishes
Annier

[DavidR]

Open the avastUI, Real-Time Shields, Mail Shield Expert Settings, SSL Accounts section and check that the Encryption setting for the SMTP account is set to None, see image.