Registering Avast Problem

[kolster]

I've got a problem registering Avast, it was running for a year on my PC with XP with no problems, I then got the message that it would expire and I had to re-register, but whenever I got the dialogue box up and attempted to do this, I couldn't enter anything in the box, no matter where I clicked all I got was the windows error 'bonging' sound, I then had to 'ctrl, alt, delete' to get rid of it, in the end I waited until it expired, uninstalled it and downloaded a new copy, version 5.0.545, unfortunately the new copy expires in 19 days and the same problem has come up again, has anyone any suggestions please.
Thanks

[Asyn]

I guess you talk about the free version, but just in case, I post the other links, too.
asyn

Inserting the license key into avast! Free Antivirus
http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=459

Inserting the license file into avast! Pro Antivirus
http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=475

Inserting the license file into avast! Internet Security
http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=476

[kolster]

It is the free version, I've the license number to register with, but when I open the program dialogue box to insert it, the whole Avast program just locks up and I have to shut it down with 'ctrl, alt', delete.

[Asyn]

It is the free version, I've the license number to register with, but when I open the program dialogue box to insert it, the whole Avast program just locks up and I have to shut it down with 'ctrl, alt', delete.

So did you read the guide for the free version..??
There are 2 options to insert the license key..!!!
asyn

[kolster]

Yes, I've read and tried both methods, on the 'on line registration' I can get as far as 'Avast free registration' but it will not let me enter any details on the registration form, on the 'off line registration' I can get as far as pasting my license number in but no further, in both cases the only way I can shut them down as they are not responding is to use the Windows Task Manager.

[Asyn]

Yes, I've read and tried both methods, on the 'on line registration' I can get as far as 'Avast free registration' but it will not let me enter any details on the registration form, on the 'off line registration' I can get as far as pasting my license number in but no further, in both cases the only way I can shut them down as they are not responding is to use the Windows Task Manager.

So there seems to be a conflict on you system.
Please post any security related software running on your machine..!
asyn

[kolster]

The only security software I have is 'Windows Firewall' which I have switched off, and I have uninstalled 'Adaware', 'Malwarebytes' and 'Spybot', it is all ok until I enter the license key number, as soon as I do that the Avast window locks up.

[Asyn]

Run the uninstall utility in safe mode and reinstall avast afterwards.
http://www.avast.com/uninstall-utility
asyn

[kolster]

Thanks, I'll have a go at that.
John

[kolster]

No difference, removed Avast in safe mode and re-installed, the program itself works but I cannot register it.

[Asyn]

Strange. Sorry, out of ideas.
Maybe you contact avast for solving this.
http://www.avast.com/contacts
Good luck..!
asyn

[kolster]

OK, thanks for trying.
John

[Asyn]

OK, thanks for trying.
John

You're welcome..!
asyn