Author Topic: wont load asast free setup - message (what to do?)  (Read 3900 times)

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dannyboy501

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wont load asast free setup - message (what to do?)
« on: June 24, 2010, 10:05:00 AM »
This clipboard log is over 100000 characters log so i cant paste it all here - the programme wont load.
(PS Also i also tried to load up Zonealarm free and got 'missing framework.dll)
Can any one help or is it a basket case?

Registry log

24.06.2010 18:06:45 general: Started: 24.06.2010, 18:06:45
24.06.2010 18:06:45 general: Running setup_ais-1ce (462)
24.06.2010 18:06:45 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
24.06.2010 18:06:45 system: Memory: 74% load. Phys:125820/490996K free, Page:942800/1150704K free, Virt:2068444/2097024K free
24.06.2010 18:06:45 system: Computer WinName: USER1

[cut]

24.06.2010 18:06:54 file: GetFileWithRetry: vps_win32-180.vpx downloaded  and verified
24.06.2010 18:06:54 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_win32-180.vpx, returned 0x00000000
24.06.2010 18:06:54 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:54 file: GetFileWithRetry: jrog-83.vpx downloaded  and verified
24.06.2010 18:06:54 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\jrog-83.vpx, returned 0x00000000
24.06.2010 18:06:55 general: setup: ExtractSingleFileVpu(C:\Program Files\Alwil Software\Avast5\Setup\setup.ovr) returned 0x00000002
24.06.2010 18:06:55 system: Uninstalling aswTdi.sys
24.06.2010 18:06:55 system: Stopping service aswTdi
24.06.2010 18:06:55 system: OpenSCManager
24.06.2010 18:06:55 system: OpenService
24.06.2010 18:06:55 system: OpenService, errcode: 0x00000424
24.06.2010 18:06:55 system: Service aswTdi stopped, errcode: 0x00000424
24.06.2010 18:06:55 registry: Deleted registry: Software\Alwil Software\Avast\5.0
24.06.2010 18:06:55 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
24.06.2010 18:06:55 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\WINDOWS\system32\config\systemprofile\NtUser.dat)
24.06.2010 18:06:55 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Documents and Settings\LocalService\NtUser.dat)
24.06.2010 18:06:55 registry: Load registry hive ERROR_SHARING_VIOLATION
24.06.2010 18:06:55 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Documents and Settings\NetworkService\NtUser.dat)
24.06.2010 18:06:55 registry: Load registry hive ERROR_SHARING_VIOLATION
24.06.2010 18:06:55 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-3784137826-1599196801-3479383672-1007, C:\Documents and Settings\Neville\NtUser.dat)
24.06.2010 18:06:55 registry: Load registry hive ERROR_SHARING_VIOLATION
24.06.2010 18:06:55 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-3784137826-1599196801-3479383672-501, C:\Documents and Settings\Guest\NtUser.dat)
24.06.2010 18:06:55 registry: RegUnloadKey
24.06.2010 18:06:55 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\jrog-83.vpx
24.06.2010 18:06:55 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\setup.ini
24.06.2010 18:06:55 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\vps_32-16b.vpx
24.06.2010 18:06:55 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\vps_win32-180.vpx
24.06.2010 18:06:55 package: Transferred: files 0, bytes 0, time 2282 ms
24.06.2010 18:06:55 package: Retries: total 0, files 0, servers 1
24.06.2010 18:06:55 general: DldSrc set to inet
24.06.2010 18:06:57 general: Server definition(s) loaded for 'main': 334 (maintenance:0)
24.06.2010 18:06:57 general: SelectCurrent: selected server 'Download772 AVAST5 Server' from 'main'
24.06.2010 18:06:57 internet: SYNCER: Type: use IE settings
24.06.2010 18:06:57 internet: SYNCER: Auth: another authentication, use WinInet
24.06.2010 18:06:58 internet: Sending stats 'http://download772.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
24.06.2010 18:06:58 file: NeedReboot=false
24.06.2010 18:06:58 general: Return code: 0x00000002 [The system cannot find the file specified.]
24.06.2010 18:06:58 general: Stopped: 24.06.2010, 18:06:588

Offline Asyn

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Re: wont load asast free setup - message (what to do?)
« Reply #1 on: June 24, 2010, 10:09:03 AM »
You can try the latest build: http://forum.avast.com/index.php?topic=61045.0
But it seems your system misses some components needed...
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: wont load asast free setup - message (what to do?)
« Reply #2 on: June 24, 2010, 10:11:01 AM »
Did you try this with admin rights..??
If not, do so..!!
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

dannyboy501

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Re: wont load asast free setup - message (what to do?)
« Reply #3 on: June 24, 2010, 10:15:12 AM »
Package log:

24.06.2010 18:06:45 internet: SYNCER: Type: use IE settings
24.06.2010 18:06:45 internet: SYNCER: Auth: another authentication, use WinInet
24.06.2010 18:06:48 package: LoadProductVpu: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476\prod-ais.vpx
24.06.2010 18:06:48 package: LoadPartInfo: jrog = jrog-83 returned 00000000
24.06.2010 18:06:48 package: LoadPartInfo: program = prg_ais-1ce returned 00000000
24.06.2010 18:06:48 package: LoadPartInfo: setup = setup_ais-1ce returned 00000000
24.06.2010 18:06:48 package: LoadPartInfo: vps = vps_win32-10040100 returned 00000000
24.06.2010 18:06:48 package: LoadProductVpu: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476\prod-ais.vpx ended with 00000000
24.06.2010 18:06:48 package: Part prg_ais-1ce was set to be installed
24.06.2010 18:06:48 package: Part vps_win32-10040100 was set to be installed
24.06.2010 18:06:48 package: Part setup_ais-1ce was set to be installed
24.06.2010 18:06:48 package: Part jrog-83 was set to be installed
24.06.2010 18:06:49 internet: SYNCER: Agent=Syncer/5.00 (ais-462;p)
24.06.2010 18:06:49 package: LoadProductVpu: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476\prod-ais.vpx
24.06.2010 18:06:49 package: LoadPartInfo: jrog = jrog-83 returned 00000000
24.06.2010 18:06:49 package: LoadPartInfo: program = prg_ais-1ce returned 00000000
24.06.2010 18:06:49 package: LoadPartInfo: setup = setup_ais-1ce returned 00000000
24.06.2010 18:06:49 package: LoadPartInfo: vps = vps_win32-10040100 returned 00000000
24.06.2010 18:06:49 package: LoadProductVpu: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476\prod-ais.vpx ended with 00000000
24.06.2010 18:06:49 package: FilterOutExistingFiles: 87 & 0 = 87
24.06.2010 18:06:49 package: IsFullOkay: ais_core-180.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: IsFullOkay: ais_core-180.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: SetFullAsMarked: Package ais_core set to 1
24.06.2010 18:06:49 package: IsFullOkay: ais_dll_eng-155.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: IsFullOkay: ais_dll_eng-155.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: SetFullAsMarked: Package ais_dll_eng set to 1
24.06.2010 18:06:49 package: IsFullOkay: ais_res-107.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: IsFullOkay: ais_res-107.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: SetFullAsMarked: Package ais_res set to 1
24.06.2010 18:06:49 package: IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: SetFullAsMarked: Package winsys set to 1
24.06.2010 18:06:49 package: IsFullOkay: vps_32-16b.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: IsFullOkay: vps_32-16b.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: SetFullAsMarked: Package vps_32 set to 1
24.06.2010 18:06:49 package: IsFullOkay: vps_win32-180.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: IsFullOkay: vps_win32-180.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: SetFullAsMarked: Package vps_win32 set to 1
24.06.2010 18:06:49 package: IsFullOkay: jrog-83.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: IsFullOkay: jrog-83.vpx - not okay (doesn't exist)
24.06.2010 18:06:49 package: SetFullAsMarked: Package jrog set to 1
24.06.2010 18:06:49 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:49 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_core-180.vpx, returned 0x00000000
24.06.2010 18:06:49 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:49 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_dll_eng-155.vpx, returned 0x00000000
24.06.2010 18:06:49 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:49 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_res-107.vpx, returned 0x00000000
24.06.2010 18:06:50 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:50 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\winsys-3.vpx, returned 0x00000000
24.06.2010 18:06:52 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:52 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_32-16b.vpx, returned 0x00000000
24.06.2010 18:06:54 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:54 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_win32-180.vpx, returned 0x00000000
24.06.2010 18:06:54 internet: Used server: C:\DOCUME~1\Neville\LOCALS~1\Temp\_av_sfx.tm~a03476
24.06.2010 18:06:54 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\jrog-83.vpx, returned 0x00000000
24.06.2010 18:06:55 package: Transferred: files 0, bytes 0, time 2282 ms
24.06.2010 18:06:55 package: Retries: total 0, files 0, servers 1
24.06.2010 18:06:57 internet: SYNCER: Type: use IE settings

Offline Asyn

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Re: wont load asast free setup - message (what to do?)
« Reply #4 on: June 24, 2010, 10:28:08 AM »
Hello...??
Please answer my questions, before you flood the forum with your logs...
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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dannyboy501

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Re: wont load asast free setup - message (what to do?)
« Reply #5 on: June 24, 2010, 11:33:27 AM »
sorry , Im new here. i guess i done something wrong already  :-[  my bad!

Offline Asyn

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Re: wont load asast free setup - message (what to do?)
« Reply #6 on: June 25, 2010, 10:29:26 AM »
sorry , Im new here. i guess i done something wrong already  :-[  my bad!

No problem. ;)
So, did you read my replies yet..?
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0