not scanning mail

[Lisandro]

You should have an entry for ashmaisv.exe in the following Registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

You can try addind it manually or, a little bit easier, try to add a link to it into your StartUp folder. Can you try this?  

[bz]

Yes, I've tried that solution: I've add a link to ashmaisv.exe in startup folder, but don't work...
I'm afraid of give up on working  

[Lisandro]

Yes, I've tried that solution: I've add a link to ashmaisv.exe in startup folder, but don't work...
I'm afraid of give up on working  

Sorry to ask you again, but ashmaisv.exe is allowed to connect the Internet into ZoneAlarm?]
Did you try disabling ZA and try to send and receive mail?

[bz]

Yes, I tried all you adviced me, but don't work! thanks