Author Topic: Avast Internet Security 5  (Read 1987 times)

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naren17

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Avast Internet Security 5
« on: September 09, 2010, 12:59:48 PM »
I tried every released version of AIS 5 but cannot install it. I get BSOD NDIS.sys. How can I install AIS??

Thanxx
Naren

Offline Lisandro

  • Avast team
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Re: Avast Internet Security 5
« Reply #1 on: September 09, 2010, 01:07:47 PM »
We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?  Did you have in the past?
- Any other security programs that could interfere?
The best things in life are free.

naren17

  • Guest
Re: Avast Internet Security 5
« Reply #2 on: September 09, 2010, 01:23:08 PM »
Win XP SP 3 Latest Updates
Avast 5 Free
Windows Firewall
No other Security Software

Avast Free runs fine. This prob occurs only with AIS.

Previous Security Software Zonealarm Firewall Free (9.2 latest) & Avast 5 Free (.594 updated to .677)

Uninstalled Zonealarm & Avast, deleted the leftovers, cleaned disk & registry with Ccleaner.
Tried AIS, BSOD NDIS.sys

Every AIS install I get BSOD NDIS.sys (I get BSOD when Avast is at the last part of install i.e Finishing the install)

Thanxx
Naren  
« Last Edit: September 09, 2010, 01:28:40 PM by naren17 »

Offline Lisandro

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Re: Avast Internet Security 5
« Reply #3 on: September 09, 2010, 01:42:54 PM »
I'm almost sure that leftovers of ZoneAlarm are messing your avast installation...
Any other firewall installed before ZoneAlarm?

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Post back when you did that.
The best things in life are free.