Author Topic: i still can not updat eavast 5 though proxy  (Read 9581 times)

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ggh7390217

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i still can not updat eavast 5 though proxy
« on: July 01, 2010, 07:03:23 PM »
i deleted avast 4.8 pro and installed  avast internet security 5.0.545,use same proxy setup ,but i can not update 5.0 automataic or mannuly.i am sure that the proxy seting up and authentication is correct,i tried many times ,but failed
The systerm is windws 7
But it works without the proxy
my proxy set up is like this:
                                                                      HTTP
                                                                      10.1.44.111   port:80
                                                                      authority (basic)
                                                                      account:*****
                                                                       pwd:      ******


At the end of manual update i saw errors: HTTP 000  then,HTTP 407,at last HTTP error (0)
Is there somebody know why? How can i do?
Thanks a lot

Offline Asyn

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Re: i still can not updat eavast 5 though proxy
« Reply #1 on: July 02, 2010, 01:03:22 AM »
Please use the latest version..! (5.0.594)
asyn
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ggh7390217

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Re: i still can not update avast 5 through proxy
« Reply #2 on: July 02, 2010, 03:37:52 AM »
OK! But it can not updated by avast itself,
I know i can download the new version of avast through internet and install the new software again
But is there some way easier to update this software from 5.0.545 to 5.0.594??

Offline Lisandro

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Re: i still can not updat eavast 5 though proxy
« Reply #3 on: July 02, 2010, 03:52:44 AM »
But is there some way easier to update this software from 5.0.545 to 5.0.594??
Wont the update button into the avast interface work?
If not, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
The best things in life are free.

ggh7390217

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Re: i still can not updat eavast 5 though proxy
« Reply #4 on: July 02, 2010, 07:10:57 PM »
OK! I have downloaded the version of 5.0.594 and installed completely according what you said!
But it still has the same problem,can not update through my proxy just like the old version.
So i think using the latest version can not solve my problem
any idea ?

ggh7390217

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Re: i still can not updat eavast 5 though proxy
« Reply #5 on: July 02, 2010, 10:00:17 PM »
Can you tell me what to do next?please
Thanks !

Offline Lisandro

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Re: i still can not updat eavast 5 though proxy
« Reply #6 on: July 02, 2010, 10:58:36 PM »
I can only say that something should be wrong into your proxy settings...
The best things in life are free.

ggh7390217

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Re: i still can not updat eavast 5 though proxy
« Reply #7 on: July 03, 2010, 12:16:28 AM »
I am sure that there is nothing wrong with my proxy setting !When i was using avast 4.8,used the same proxy setting ,and at that time
it can update easily! It should be other problem

ggh7390217

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Re: i still can not updat eavast 5 though proxy
« Reply #8 on: July 03, 2010, 10:10:30 PM »
Somebody please help me!

Offline Asyn

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Re: i still can not updat eavast 5 though proxy
« Reply #9 on: July 03, 2010, 10:30:14 PM »
Somebody please help me!

Just use direct connection (no proxy)...!
Problem solved..?
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ggh7390217

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Re: i still can not updat eavast 5 though proxy
« Reply #10 on: July 03, 2010, 11:35:08 PM »

I am sorry to say that i can not use direct connection (no proxy) in my office,
but i can tell you if i go someplace where i can  use direct connection,it works ,it can update easily
The problem is how can i update my avast in office where i only can use proxy connection

Offline Asyn

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Re: i still can not updat eavast 5 though proxy
« Reply #11 on: July 03, 2010, 11:48:24 PM »
I am sorry to say that i can not use direct connection (no proxy) in my office,
but i can tell you if i go someplace where i can  use direct connection,it works ,it can update easily
The problem is how can i update my avast in office where i only can use proxy connection

Update it outside your office, or check back your proxy settings with your admin..!
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ggh7390217

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Re: i still can not updat eavast 5 though proxy
« Reply #12 on: July 04, 2010, 12:58:56 AM »
Sorry, i work on some ship ,so can not update outside my office for months
And i have already checked my proxy setting with admin ,that is nothing wrong ,absolutely !

Offline Asyn

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Re: i still can not updat eavast 5 though proxy
« Reply #13 on: July 04, 2010, 09:56:27 AM »
Sorry, i work on some ship ,so can not update outside my office for months
And i have already checked my proxy setting with admin ,that is nothing wrong ,absolutely !

Please contact avast..!
http://www.avast.com/contacts
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline turitopa

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Re: i still can not updat eavast 5 though proxy
« Reply #14 on: July 07, 2010, 12:42:02 AM »
GGH I am in the same boat as you (not literally lol)

Ok I had this problem show up again on 2 of my PC's in my LAN...
It looks as though updating thru proxy on these 2 PC's is broken...

[I have Endian Firewall (EFW) sitting on my perimeter so port 80 and 445 are blocked, i update thru squid proxy with authentication enabled]

all other PC's can update thru proxy using auth.  But these 2 particular PC's do not get through Proxy...error http 407 and or 403 All clients are XP SP3.
when I look through my avast setup.log I can see that avast is still trying to connect using port 80 instead of using my proxy...

These 2 particular PC's have been Repaired using the Windows CD, I am wondering now if that has something to do with it.

The really weird thing is that I opened port 80 on my EFW and then switched avast updates to no proxy and it works...
I cannot leave port 80 open as this will allow all users access to http, I MUST restrict users from the internet by blocking that port...

I have done numerous un-installs re-installs but I keep getting the same problem...tried with newer program versions same thing.
So it looks as though Avast proxy updating may get broken (maybe when you do a Windows repair) and there is no way (that i know of) to fix avast using a proxy once it's broken.
Avast may need to fix this...