Author Topic: [solved]Unusual problem........  (Read 5670 times)

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Offline gautam7

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[solved]Unusual problem........
« on: July 13, 2010, 05:13:44 PM »
Hi everyone few days ago i updated avast to its latest program version 5.0.594. since then i m facing a problem after start up the avast seems unresponsive does not matter how many time i wait for it to respond. i cant even scan a single file. other program seems to run normal.

the most unusual part is,  as soon as i connect to internet avast seems all responsive and works fine. whats happening here guyes.........
« Last Edit: July 21, 2010, 02:23:44 PM by gautam7 »
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline DavidR

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Re: Unusual problem........
« Reply #1 on: July 13, 2010, 05:35:14 PM »
What was your previous avast version ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline gautam7

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Re: Unusual problem........
« Reply #2 on: July 13, 2010, 05:59:26 PM »
Hi David R

I have been using Avast internet security (in trial mode) 5.0.584.
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline DavidR

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Re: Unusual problem........
« Reply #3 on: July 13, 2010, 06:25:58 PM »
Well that would be AIS 5.0.594 there was no 5.0.584 version.

The important part of the question asked in your other topic is what AV have you had before on this system and how did you get rid of it.

So I will ask it again here as you didn't answer it in that other topic - Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline gautam7

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Re: Unusual problem........
« Reply #4 on: July 13, 2010, 06:32:51 PM »
ya it was AIS 5.0.594

I uninstalled it by simply windows add/remove program then rebooted run ccleaner then rebooted again then installed the free version of avast 5.0.594. currently i m also running MBAM (free), SAS(free) and spyware blaster (Free).
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline DavidR

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Re: Unusual problem........
« Reply #5 on: July 13, 2010, 07:43:56 PM »
Please read the question again as you are missing the most important part what AV did you have before avast (as many leave remnants) ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline YoKenny

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Re: Unusual problem........
« Reply #6 on: July 13, 2010, 08:34:48 PM »
Please read the question again as you are missing the most important part what AV did you have before avast (as many leave remnants) ?
It seems like a failure to communicate
http://www.youtube.com/watch?v=mu1LaU2b_Uk
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with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline gautam7

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Re: Unusual problem........
« Reply #7 on: July 14, 2010, 04:21:22 AM »
Hi DavidR, sorry for the misunderstanding........

Before avast i used bitdefender total security 2010. but i dont think bitdefender is causing this problem bacause after bitdefender i used AIS (in trial mode) which works just fine.
« Last Edit: July 14, 2010, 04:43:21 AM by gautam7 »
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline DavidR

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Re: Unusual problem........
« Reply #8 on: July 14, 2010, 04:57:47 AM »
Well stranger things have been known to happen when it comes to conflict there doesn't appear to be any time schedule.

I don't know if this tool is for the version you had and if it will do the trick - Bitdefender Windows 32bit versions - http://www.bitdefender.com/files/KnowledgeBase/file/BitDefender_Uninstall_Tool.exe. BitDefender_Uninstall_Toolx64.exe for 64bit versions.

But worth a try to ensure any remnants are gone. Also see http://www.askvg.com/ultimate-collection-of-uninstallers-removal-tools-for-all-popular-anti-virus-software/ for others not listed above.
and http://uninstallers.blogspot.com/
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline gautam7

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Re: Unusual problem........
« Reply #9 on: July 14, 2010, 12:13:56 PM »
well i m going to use bitdifender uninstaller tool, might be helpfull....... i will report back after some time of inspection....but the really interasting point is whenever i connect to internet avast seem alive and works perfectly :o

thanks for ur help
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline DavidR

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Re: Unusual problem........
« Reply #10 on: July 14, 2010, 04:02:31 PM »
You're welcome.

Let us know if it doesn't resolve this and we can run through a clean reinstall however, if using the AIS in trial 30 days, uninstalling it would be considered a conclusion to the trial. So if you have done this already, when you reinstall it you don't get a new fresh 30 days (anti-piracy measure), only 6 days I believe before it would stop working.

So I don't know if this is what might be going on, if so then you have to make up your mind to purchase and enter the license file or downgrade to the avast free version (reinstall).
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline gautam7

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Re: Unusual problem........
« Reply #11 on: July 15, 2010, 03:41:26 AM »
Hi davidR

i tried both uninstaller ie using the uninstaller tool of bitdifender and avast .  then reinstalled the avast 5 free. but problem is still same i cant make it run while i m offline.

well i m about to reinstall my OS in a few days time anyway hope that solves everything. In the meantime just cant run my pendrive while i m not in internet.

Thank you and have a great time......... :D
« Last Edit: July 15, 2010, 03:43:14 AM by gautam7 »
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline DavidR

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Re: Unusual problem........
« Reply #12 on: July 15, 2010, 04:39:16 AM »
You're welcome.

That is certainly weird as I can't see why using a pen drive would be in any way linked to needing an internet connection.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline gautam7

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Re: Unusual problem........
« Reply #13 on: July 15, 2010, 04:04:26 PM »
Because i can not scan with avast unless i m connected to internet (The pendrive might contain some threat).

Thats my main weird problem when i m connected to internet avast works just fine and as soon as i disconnect internet avast doesnot seem to work. :-\
« Last Edit: July 15, 2010, 04:07:27 PM by gautam7 »
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline gautam7

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Re: Unusual problem........
« Reply #14 on: July 21, 2010, 02:22:55 PM »
well reinstalling of the OS did the trick.......everything is ok now........thanks for the help guys..........
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).