I am very familiar with the removal of this product, which can be quite stubborn. As Tech. suggested, you need to use the Norton Removal Tool.
Then REBOOT twice
(especially with an XP).
Go into Safe Mode
. Click Start > Search > All Files and Folders > Click on Advanced Options and make sure all boxes are checked except case sensitive > Type in the very top box of this Window one at a time (doing a new search each time):
- or the name of your product (example NAV2010...but be careful because other things with the same initials will come up NOT related to this)
Anything that comes up on the right hand pane you can delete (recycle bin). If in question about the item, you can right click it to see it's properties
; sometimes an empty folder will remain behind. Should you encounter a situation where you cannot remove the folder after getting the property information, get the exact location and we can help you remove it since it is still on your system.
Empty your recycle bin while still in Safe Mode. RESTART your machine. Now REBOOT.
If you don't already have something on your machine to clean up your machine, many of us use something free: CCleaner http://www.filehippo.com/download_ccleaner/
is a freeware system optimization, privacy and cleaning tool. It removes unused files (cache, temporary Internet files, etc.) from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. Additionally it contains a fully featured registry cleaner.
Check to see if any Symantec registry error come up...if so you can delete them.
Now defrag your machine, then reboot.
This should get rid of the nasties that this product leaves deeply embedded in your machine.