Author Topic: Blue Screen PC Crash  (Read 11909 times)

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gran101

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Blue Screen PC Crash
« on: July 15, 2010, 02:34:04 AM »

 I get this error then my PC shuts down and starts again on it's own Says something about Shutting down to protect my PC

http://i304.photobucket.com/albums/nn177/G.../Capture1-1.jpg

http://i304.photobucket.com/albums/nn177/G...mp/Capture2.jpg

http://i304.photobucket.com/albums/nn177/G...mp/Capture3.jpg

MY Operating System: Vista, Win 8 compatible 32 bit)
Amount of RAM installed 3.00
Make, Model and variety of computer: Desktop
Browser: IE8 compatible
Name of Anti-virus installed Avast
Name of Firewall used Windows
Names of anti-malware used Malwarebytes
Problem program (if needed) using desktop I get the crashes When I go on my laptop which also has Avast the IE crash problem is not there.. The Laptop works good

Problem description and when/how occuring
When clicking to open a webpage it flashes too fast to get a Print screen and it then reboots immediately. I took the print screen after the reboot
The Computer gets so bogged down, everything freezes up and I have to use CTRL Delete to close IE and any PC windows like Control panel too.. I learned nothing for the "click to find solution"

After a reboot it works again ... for a while BUT sometimes I have to do it twice for it to get good again

 
Message on Community Feedback http://www.community-feedback.com/index.php?showtopic=15434&st=0&gopid=163767&#entry163767
Three of four Mini dumps (See Attachments) are referencing aswSP.SYS which is a file associated with Avast antivirus. If you have Avast installed, you need to join up at the Avast support forum and tell them what is going on.
The other one references a Windows system file and is really non-descript, but probably related to the Avast issue as well.

Gran101

gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #1 on: July 15, 2010, 02:47:32 AM »
Forgot to mention.. I have Avast 5.0.594

Offline Lisandro

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Re: Blue Screen PC Crash
« Reply #2 on: July 15, 2010, 03:06:06 AM »
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from "Automatically Restart" in the System Failure section.

Besides Google also you can use:
MS knowledgebase: http://support.microsoft.com/search/?adv=1
Free memory tester (Run it overnight): http://www.memtest86.com/
XP error explanations: http://www.xptuneup.com/xptuneup_stopmessages.htm
BSODs: http://www.techmetica.com/howto/descriptions-and-fixes-of-blue-screen-of-death-bsod-crash-errors/

P.S. I could not see your screenshots...
The best things in life are free.

gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #3 on: July 15, 2010, 03:47:41 AM »
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.asw.cz/incoming
 Don't know how to use this.. Have no way to upload using this link. I have the Minidump files now all in a zip.. just have to get them here :-\

Disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from "Automatically Restart" in the System Failure section.
Is this wise as the warning was that it shut down to "protect my data"

Besides Google also you can use:
MS knowledgebase: http://support.microsoft.com/search/?adv=1
Free memory tester (Run it overnight): http://www.memtest86.com/
XP error explanations: http://www.xptuneup.com/xptuneup_stopmessages.htm
BSODs: http://www.techmetica.com/howto/descriptions-and-fixes-of-blue-screen-of-death-bsod-crash-errors/
I will check these out now

P.S. I could not see your screenshots...
Hope you see them now
http://i304.photobucket.com/albums/nn177/Gran101/Temp/Capture1-1.jpg
http://i304.photobucket.com/albums/nn177/Gran101/Temp/Capture2.jpg
http://i304.photobucket.com/albums/nn177/Gran101/Temp/Capture3.jpg


gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #4 on: July 15, 2010, 03:49:30 AM »
this is what I get when I click on the link to upload the zip Dump files

FTP root at ftp.asw.cz
To view this FTP site in Windows Explorer, click Page, and then click Open FTP Site in Windows Explorer.

YoKenny

  • Guest
Re: Blue Screen PC Crash
« Reply #5 on: July 15, 2010, 02:20:04 PM »

gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #6 on: July 15, 2010, 10:15:54 PM »
FTP directory /incoming at ftp.avast.com
To view this FTP site in Windows Explorer, click Page, and then click Open FTP Site in Windows Explorer.
--------------------------------------------------------------------------------
Up to higher level directory

note you don't have read access to the site, only write
Write? HOW?
No place to ADD a upload..

STUCK on #1 Where is 'regedit' to open it??

gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #7 on: July 15, 2010, 10:17:12 PM »
Can I uninstall Avast and Reinstall it? Will that help?

Offline Lisandro

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Re: Blue Screen PC Crash
« Reply #8 on: July 16, 2010, 01:04:52 AM »
Can I uninstall Avast and Reinstall it? Will that help?
It won't hurt, for sure.
The best things in life are free.

gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #9 on: July 17, 2010, 07:20:43 AM »
Please tell me the right way to do this.
 Do I need an uninstaller or Just from Control panel?

Tweakerz

  • Guest
Re: Blue Screen PC Crash
« Reply #10 on: July 17, 2010, 02:29:07 PM »
I know I might step on some toes (hope I haven't) here but you should try Add/Remove first, a nicer way to go about this is to download the free version of Revo Uninstaller as it does a nice job of tidying things up when completed and it uses the builtin installer so it should "break" your current install. If for some reason this fails then you should go grab the uninstaller and follow the usage steps outlined.

http://www.avast.com/uninstall-utility

Offline Lisandro

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Re: Blue Screen PC Crash
« Reply #11 on: July 17, 2010, 03:07:07 PM »
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
The best things in life are free.

gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #12 on: July 21, 2010, 07:00:45 AM »
Thank you I reinstalled as you said to do it
 Hope it works better now  :-*

SafeSurf

  • Guest
Re: Blue Screen PC Crash
« Reply #13 on: July 21, 2010, 08:57:58 AM »
@ Tweakerz,

You are incorrect in recommending Revo for uninstalling Avast as it does not completely uninstall all the registry and drivers of Avast.  AV and other security companies that have specific uninstaller tools do so for a reason and that is to remove remnants, and that is why Avast has the Uninstaller Removal Tool.

gran101

  • Guest
Re: Blue Screen PC Crash
« Reply #14 on: July 21, 2010, 09:35:35 AM »
I did like you said I am still getting a mini dump and my PC crashes then reboots itself