Author Topic: problem in update  (Read 2243 times)

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salah7979

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problem in update
« on: July 14, 2010, 02:30:00 PM »
I just format my computer and install windows xp
I install avast free antivirus its work fine but when i press the update this error appear:

last encountered error: the system cannot find  the file specified

any suggestion

thanks in advance  :)

Offline Lisandro

  • Avast team
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  • Posts: 67194
Re: problem in update
« Reply #1 on: July 14, 2010, 02:41:12 PM »
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

Maybe just boot and try again. A temporary glitch in the update servers? ???
The best things in life are free.

salah7979

  • Guest
Re: problem in update
« Reply #2 on: July 15, 2010, 10:28:55 PM »
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

Maybe just boot and try again. A temporary glitch in the update servers? ???

did not work  ???

after this file "servers.def" its say last encountered error: the system cannot find  the file specified


Offline Lisandro

  • Avast team
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  • Posts: 67194
Re: problem in update
« Reply #3 on: July 16, 2010, 03:08:33 AM »
So, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
The best things in life are free.