Author Topic: [Resolved] Full update  (Read 2993 times)

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Offline Kerim

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[Resolved] Full update
« on: July 17, 2010, 02:50:27 PM »
Hi,

Today, I closed my internet without noticing that Avast is trying to update.
So after a while a red note showed up signalling a fatal error has occured.

I tried to repair it via Control Panel, I got a note:

"Error processing packages
Please use full update."

My actual Avast is:
Build: Sep2009 (4.8.1368)
Xtreme Toolkit version 1.9.4.0
Using ActiveSkin version 4.2.7.3

VPS File version: 100716-1
Updates expiration: Tuesday, January 01, 2013 12:00:00 AM

Would someone tell me what are the steps in my case to redo a full update.

Thank you.
 
« Last Edit: July 19, 2010, 10:13:21 PM by Kerim »
Windows 7, Avast! Pro Antivirus 4.8.1368, SpyBot-S&D, SpywareBlaster.

Offline Lisandro

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Re: Full update
« Reply #1 on: July 17, 2010, 03:05:38 PM »
Why didn't you upgrade from 4.8 to version 5 yet?
Which is your Windows? 98, Me, XP, Vista, 7?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
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Offline Kerim

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Re: Full update
« Reply #2 on: July 17, 2010, 03:06:34 PM »
May I add how one could avoid such a situation.

For example, if one tries to close his internet connection while avast setup is active during a critical process, is it possible for Avast to disable the closing command till it finishes all its necessary tasks?
Better if it displays a note that Avast will do the closing automatically. This would notify the user not to be in a hurry to turn off his PC.
Windows 7, Avast! Pro Antivirus 4.8.1368, SpyBot-S&D, SpywareBlaster.

Offline Kerim

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Re: Full update
« Reply #3 on: July 17, 2010, 03:07:43 PM »
Thank you for your very fast reply.

Windows XP SP3
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Offline Kerim

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Re: Full update
« Reply #4 on: July 17, 2010, 03:09:55 PM »
When I tried to repair it via "Control Panel... etc", I got a note:

"Error processing packages
Please use full update."

When I got the new key I was running Avast 4.8 and avast didn't ask me to update to version 5  :)
Windows 7, Avast! Pro Antivirus 4.8.1368, SpyBot-S&D, SpywareBlaster.

Offline Kerim

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Re: Full update
« Reply #5 on: July 17, 2010, 03:13:04 PM »
Do you mean I can full update by :

Updating -> Program Update

 
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Offline Kerim

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Re: Full update
« Reply #6 on: July 17, 2010, 03:20:34 PM »
I meant by asking about the steps for a full update, if I should:

1- Uninstall Avast first,
2- re-use version 4.8 or better download version 5 to install it

I am confused with the word 'update' in the expression 'full update'... Does it mean, full install?
Windows 7, Avast! Pro Antivirus 4.8.1368, SpyBot-S&D, SpywareBlaster.

Offline Kerim

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Re: Full update
« Reply #7 on: July 17, 2010, 03:25:51 PM »
It seems Avast team has solved remotely my problem...

Big THANKS  :)
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Offline Kerim

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Re: Full update
« Reply #8 on: July 17, 2010, 03:33:36 PM »
Just to be fair, I also tried:

Updating -> Program Update

And now Avast has restored its normal state.
Windows 7, Avast! Pro Antivirus 4.8.1368, SpyBot-S&D, SpywareBlaster.

Offline SafeSurf

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[RESOLVED] Re: Full update
« Reply #9 on: July 18, 2010, 08:52:11 AM »
Hi Kerim,

Could you please update your Signature in your PROFILE listed on the top of this page so that we can better assist you in the future?  Thanks.

Also, if you feel that your issue is now resolved/fixed, please go back to the open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title.  Thank you very much.  :)
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