Author Topic: quick scan causes bluescreen in hpt374.sys  (Read 4249 times)

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Offline machines

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quick scan causes bluescreen in hpt374.sys
« on: July 26, 2011, 08:55:41 AM »
hello there,

i have a strange problem which made me nervous a few days.

one of our customers came with an older system with an integrated highpoint-controller (hpt374). for some reason the system died with a bsod.

after some searching we found out that the avast!-scan when hitting the hpt374.sys forces the system to die.

we can reproduce that behaviour on with a fresh clean installation on another system with a highpoint-controller.

our solution for the moment is to use a different scanner, but we want use avast!

is there someone with something same? thanks for your help.

greetings marco.

Offline igor

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #1 on: July 26, 2011, 11:45:37 AM »
You mean the machine bluescreens when an on-demand scan, possibly just the right-click scan of that particular file, reaches this sys file?

Could you upload the corresponding minidump file (should be in C:\Windows\Minidump) to ftp://ftp.avast.com/incoming
?

Offline machines

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #2 on: July 26, 2011, 08:33:38 PM »
hello igor,

thanks for your answer. i send the "minidump_machines_HPT374.zip" to your server.

happy investigating ;-)

hopefully you can find an explanation.


greetings marco.
« Last Edit: July 26, 2011, 08:40:57 PM by machines »

Offline alfun

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #3 on: September 29, 2011, 08:45:13 PM »
I have a similar problem.  Any explanation found?

Offline DavidR

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #4 on: September 29, 2011, 08:59:53 PM »
- Please start a New Topic of your own here http://forum.avast.com/index.php?board=2.0 (click the New topic button at the top of the page see image) and we will try to help.

Explain what it is that you are doing when you experience the BSOD and as much information about the BSOD as you collected from the BSOD info.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.9.2437 (build 20.9.5758.0) UI-1.0.579/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline pk

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #5 on: September 29, 2011, 10:54:57 PM »
I have a similar problem.  Any explanation found?

Is your problem *REALLY* related to hpt374.sys?
because this bug in anti-rootkit scan was already fixed, do you use the latest antivirus version, right?

Offline alfun

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #6 on: September 30, 2011, 01:13:45 PM »
I have a similar problem.  Any explanation found?

Is your problem *REALLY* related to hpt374.sys?
because this bug in anti-rootkit scan was already fixed, do you use the latest antivirus version, right?
Yes, I am using Version 6.0.1289 with the latest virus definitions.  Here is what my minidump says:
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
Probably caused by : hpt374.sys ( hpt374+a04d )

Here is my thread - http://forum.avast.com/index.php?topic=85791.0 I hope it will make it easier for the next person to find a solution if I ever find a solution to fix my BSOD problem.
« Last Edit: September 30, 2011, 01:46:01 PM by alfun »

Offline pk

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #7 on: September 30, 2011, 01:41:26 PM »
Yes, I am using Version 6.0.1289 with the latest virus definitions.  Here is what my minidump says:
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
Probably caused by : hpt374.sys ( hpt374+a04d )

Thanks, this should be fixed in next VPS update.

Offline alfun

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #8 on: October 02, 2011, 11:54:06 PM »
I got an email that says:
A reply has been posted to a topic you are watching by shoes5183.

But I don't see any replies by shoes5183 here?  Is there an option to delete posts made by users?

Offline DavidR

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Re: quick scan causes bluescreen in hpt374.sys
« Reply #9 on: October 03, 2011, 12:14:11 AM »
Users can't delete posts, even their own, only moderators can do that.

But given user name it could well be a spammer, having posted you would get notification email. If it was a spammer then that post will most likely have been removed, so that would probably be why you can't see it.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.9.2437 (build 20.9.5758.0) UI-1.0.579/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security