Author Topic: [Solved]Cannot display any webpage when Web Shield has turned on!!  (Read 3323 times)

0 Members and 1 Guest are viewing this topic.

Offline wwchen

  • Newbie
  • *
  • Posts: 2
After a recent update, I cannot browse any webpages... the web browser shows a blank page on whatever URL address, no matter using firefox or IE...

then I try to stop the Web Shield in the Real-Time Shields tap, everything goes back to normal and the browser works fine...
turn on the Web Shield again, no webpage can be displayed...

I am using windows xp with avast free version with version no. 5.0.594

why is that?
« Last Edit: August 07, 2010, 06:30:59 AM by wwchen »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 36927
Re: Cannot display any webpage when Web Shield has turned on!!
« Reply #1 on: August 06, 2010, 08:15:38 PM »
Do you have a firewall ?

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 84586
  • No support PMs thanks
Re: Cannot display any webpage when Web Shield has turned on!!
« Reply #2 on: August 06, 2010, 08:20:06 PM »
Do you use a proxy to connect to the internet ?

What is your firewall ?
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline wwchen

  • Newbie
  • *
  • Posts: 2
Re: Cannot display any webpage when Web Shield has turned on!!
« Reply #3 on: August 07, 2010, 06:29:24 AM »
Thanks!! Problem solved!!

I do not use proxy and I am using zonealarm free firewall... The problem is that the firewall denies internet access for avastService...
After allowing it in the firewall, now I can turn on Web Shield and browsing webpages...

Really thanks Pondus and DavidR!!

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 84586
  • No support PMs thanks
Re: [Solved]Cannot display any webpage when Web Shield has turned on!!
« Reply #4 on: August 07, 2010, 02:45:15 PM »
No problem, glad I could help.

Welcome to the forums.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security