Author Topic: new free version install does not work and will not uninstall/reinstall  (Read 2510 times)

0 Members and 1 Guest are viewing this topic.

ert

  • Guest

I installed the new version of free avast.
The tray icon has an X through it and the program will not run.

See:http://epicroadtrips.com/avast.jpg for a screen shot.

I uninstalled and reinstalled, still the same problem.
Previous version ran fine.

Running WinXP SP 3

Thanks,
-Mike

ert

  • Guest

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: new free version install does not work and will not uninstall/reinstall
« Reply #2 on: August 12, 2010, 10:55:16 PM »
Other security related software installed...??
asyn

Edit: No answer needed, as the problem is already solved....
« Last Edit: August 12, 2010, 10:58:58 PM by Asyn »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: new free version install does not work and will not uninstall/reinstall
« Reply #3 on: August 12, 2010, 11:02:04 PM »
Solved  ??? But you uninstall avast  ???

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

Which was your previous antivirus, before avast?
The best things in life are free.