Author Topic: [Resolved] AVAST stops very often  (Read 16787 times)

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Ethrea

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[Resolved] AVAST stops very often
« on: August 19, 2010, 05:20:20 PM »
Hello,

I've a strange problem.
Avast free 5.0.594 stops alone, about twice an hour. Someone told me he has the same problem and think it's linked to a bug when it tries to update.

I've added exceptions for the *.exe in avast5 for MSE (I have it too, may be the source of the problem too) but it hasn't changed anything.

I wanted to try a repair of avast... And finally I cannot find it in the list (whether it's correctly installed and registered.

Do you think I should remove all avast features and try to reinstall it (and hope that the bug desappears)? Or should I do something else ?

Thanks
PS : Excuse my quite poor English, I'm French.
« Last Edit: September 17, 2010, 10:58:20 AM by Ethrea »

Offline Asyn

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Re: AVAST stops very often
« Reply #1 on: August 19, 2010, 05:38:13 PM »
You should only run one resident AV...!!!
Drop MSE... ;)
asyn
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

SafeSurf

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Re: AVAST stops very often
« Reply #2 on: August 19, 2010, 11:49:59 PM »
Agree....Running two resident (running all the time) antivirus (AV) programs on the same computer can create all kind of mysterious windows errors and false detections.  Please uninstall MSE per the instructions of MSE, then reboot the machine. 

Ethrea

  • Guest
Re: AVAST stops very often
« Reply #3 on: August 20, 2010, 09:26:09 AM »
Thank you for advice.

SafeSurf

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Re: AVAST stops very often
« Reply #4 on: August 20, 2010, 09:32:16 AM »
No problem...and welcome to the forum.   :)

Offline Asyn

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Re: AVAST stops very often
« Reply #5 on: August 20, 2010, 01:05:09 PM »
Thank you for advice.

You're welcome..!
Let us know, if everything is ok now...
asyn
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ethrea

  • Guest
Re: AVAST stops very often
« Reply #6 on: August 23, 2010, 05:40:37 PM »
I'm back...
I have done all this : remove avast, remove MSE, reboot, reinstall avast.

And I still have the same problem (Avast stops every hour...).

I have no other antivirus now (I think. I still have the default windows defender).

Any Idea ?

Ethrea

  • Guest
Re: AVAST stops very often
« Reply #7 on: August 23, 2010, 05:46:00 PM »
And I've found something else which has probably no effect on this.
When I stop or uninstall Avast, there is a window to confirm... And I cannot see my mouse (I have to move it randomly till I see the right button changes

SafeSurf

  • Guest
Re: AVAST stops very often
« Reply #8 on: August 24, 2010, 12:34:09 AM »
I have done all this : remove avast, remove MSE, reboot, reinstall avast.
You also need to do each uninstall separately and reboot in between or there will be remnants (left overs) behind on your machine which may cause conflicts with other security software.

It sounds like you didn't uninstall both software correctly and that is why you are having problems now.

I recommend doing an uninstall of MSE first:
http://uninstallers.blogspot.com/ - 21b is MSE

Remember to reboot after you uninstall MSE.

After this, do an uninstall and do a clean install of Avast:
1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
Freehttp://files.avast.com/iavs5x/setup_av_free.exe
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
3. Disconnect from the Internet at this time.
4. Boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.
5. Reboot twice.
6. Install the newest version of Avast and reboot twice.
7. Get Internet access and update Avast definitions.
8. Register your copy or add the license key for Free – http://www.avast.com/registration-free-antivirus.php.

Let us know how this works for you.  Thank you.




Ethrea

  • Guest
Re: AVAST stops very often
« Reply #9 on: August 24, 2010, 09:31:19 AM »
If I have understood i must first reinstall MSE, reboot, remove, reboot etc... Well, let's see

SafeSurf

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Re: AVAST stops very often
« Reply #10 on: August 24, 2010, 09:37:06 AM »
No...

1. Uninstall MSE.
2. Reboot.
3. Uninstall and do a clean install of Avast.
4. Reboot...follow the rest of my directions.

Ethrea

  • Guest
Re: AVAST stops very often
« Reply #11 on: August 24, 2010, 12:34:59 PM »
impossible to uninstall it anymore (already uninstalled) but Today... avast stopped only twice within 5 hours.. It's better.

I'm just starting the step 2.

Ethrea

  • Guest
Re: AVAST stops very often
« Reply #12 on: August 24, 2010, 02:36:41 PM »
All that is done. Now I'm waiting for avast to stop...

I'll tell you tonight.

Ethrea

  • Guest
Re: AVAST stops very often
« Reply #13 on: August 24, 2010, 03:55:47 PM »
Ok, that's not better.

stopped alone at 15h50 (French hour)... It's 15h56.

Any other idea ?

(my computer is running win 7 32b)

Ethrea

  • Guest
Re: AVAST stops very often
« Reply #14 on: August 24, 2010, 04:20:44 PM »
Another stop... just now.
It's quite embarrassing to know your antivirus stops and doesn't always protect you.