okay, I've never used CTM, but I'm learning now that it prevents the creation of memory dumps after bsods
CMIIW but I suppose this is related to an automatic system restoration by CTM when the system crashes...wow...
back to topic >>> how could Avast devs detect what goes wrong without any dump files, obviously impossible. Okay you know it...
As to simulate it...how? just curious...if they could reproduce on their systems the conditions in which your system failed (while sandboxing), this would mean they already know the cause.