Author Topic: Avast won't update  (Read 6449 times)

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friendlykyle

  • Guest
Avast won't update
« on: August 27, 2010, 02:00:51 PM »
Hello

I have a problem about updating avast

I'm trying to update it but it says like this:
"The system cannot find the file specified"

Any solutions? Thanks !

( I'm using Windows 7 Professional 32-bit)
« Last Edit: August 27, 2010, 02:10:35 PM by friendlykyle »

Offline Lisandro

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Re: Avast won't update
« Reply #1 on: August 27, 2010, 02:09:14 PM »
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

You can enable debug logging in avast Settings\Maintenance and then post the correspondent log file
C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5\Log\Logging.log
or
C:\Users\All Users\Alwil Software\Avast5\log\Logging.log
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friendlykyle

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Re: Avast won't update
« Reply #2 on: August 27, 2010, 02:12:02 PM »
here is the setup log:


15:09:06 min/gen  Started: 27.08.2010, 15:09:06
15:09:06 min/gen  Running setup_ais-252 (594)
15:09:06 nrm/sys  Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
15:09:06 nrm/sys  Memory: 36% load. Phys:1329148/2095608K free, Page:4194303/4194303K free, Virt:2053344/2097024K free
15:09:06 vrb/sys  Computer WinName: KYLE-PC
15:09:06 min/sys  Windows Net User: SYSTEM
15:09:06 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "10" 
15:09:06 vrb/gen  DldSrc set to inet
15:09:06 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
15:09:06 min/gen  Old version: 252 (594)
15:09:06 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
15:09:06 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a01408 (51011M free)
15:09:06 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15:09:06 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:06 vrb/sys  Computer DnsName: Kyle-PC
15:09:06 vrb/sys  Computer Ip Addr: 192.168.1.109
15:09:06 nrm/sys  Installed in: C:\Program Files\Alwil Software\Avast5 (51011M free)
15:09:06 nrm/int  SYNCER: Type: no proxy
15:09:06 nrm/int  SYNCER: Auth: no authentication
15:09:06 vrb/pkg  Part prg_ais-252 is installed
15:09:06 vrb/pkg  Part vps_win32-10082700 is installed
15:09:07 vrb/pkg  Part setup_ais-252 is installed
15:09:07 vrb/pkg  Part jrog-a7 is installed
15:09:07 vrb/pkg  Part jrog2-7 is installed
15:09:07 vrb/gen  LoadState: Edition=1
15:09:07 min/gen  Old version: 252 (594)
15:09:07 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
15:09:07 min/gen  GUID: 792e0396-e1f4-4b27-a61c-3750f5f1079c
15:09:08 nrm/gen  Server definition(s) loaded for 'main': 370 (maintenance:0)
15:09:08 nrm/gen  SelectCurrent: selected server 'Download664 AVAST5 Server' from 'main'
15:09:08 nrm/int  SYNCER: Type: no proxy
15:09:08 nrm/int  SYNCER: Auth: no authentication
15:09:08 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:08 nrm/int  HttpGetWinsock(http://70.85.96.178/iavs5x/servers.def.vpx)
15:09:09 nrm/int  Used server: http://70.85.96.178/iavs5x
15:09:09 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
15:09:09 min/fil  GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP\_asw_aisI.tm~a01408\onefile
15:09:09 min/pkg  Download servers.def, servers.def.vpx failed with error 0x00000002.
15:09:09 nrm/int  HttpGetWinsock(http://70.85.96.178/iavs5x/servers.def)
15:09:11 nrm/int  Used server: http://70.85.96.178/iavs5x
15:09:11 min/fil  GetFileWithRetry: servers.def downloaded .
15:09:11 min/fil  GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP\_asw_aisI.tm~a01408\onefile
15:09:11 min/pkg  Tried to download servers.def but failed with error 0x00000002.
15:09:11 min/pkg  LoadAllDefs failed 0x00000002
15:09:11 min/gen  Error:The system cannot find the file specified.
15:09:11 nrm/pkg  Transferred: files 2, bytes 0, time 2808 ms
15:09:11 nrm/pkg  Retries: total 0, files 0, servers 1
15:09:11 min/gen  szKey: C05627304H1200A0212
15:09:12 vrb/int  Sending stats 'http://70.85.96.178/cgi-bin/iavs4stats.cgi': 00000000 204
15:09:12 vrb/fil  NeedReboot=false
15:09:12 min/gen  Return code: 0x00000002 [The system cannot find the file specified.]
15:09:12 min/gen  Stopped: 27.08.2010, 15:09:12


15:09:16 min/gen  Started: 27.08.2010, 15:09:16
15:09:16 min/gen  Running setup_ais-252 (594)
15:09:16 nrm/sys  Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
15:09:16 nrm/sys  Memory: 36% load. Phys:1333880/2095608K free, Page:4194303/4194303K free, Virt:2053344/2097024K free
15:09:16 vrb/sys  Computer WinName: KYLE-PC
15:09:16 min/sys  Windows Net User: SYSTEM
15:09:16 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "10" 
15:09:16 vrb/gen  DldSrc set to inet
15:09:16 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
15:09:16 min/gen  Old version: 252 (594)
15:09:16 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
15:09:16 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a03920 (51011M free)
15:09:16 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15:09:16 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:16 vrb/sys  Computer DnsName: Kyle-PC
15:09:16 vrb/sys  Computer Ip Addr: 192.168.1.109
15:09:16 nrm/sys  Installed in: C:\Program Files\Alwil Software\Avast5 (51011M free)
15:09:16 nrm/int  SYNCER: Type: no proxy
15:09:16 nrm/int  SYNCER: Auth: no authentication
15:09:16 vrb/pkg  Part prg_ais-252 is installed
15:09:16 vrb/pkg  Part vps_win32-10082700 is installed
15:09:16 vrb/pkg  Part setup_ais-252 is installed
15:09:16 vrb/pkg  Part jrog-a7 is installed
15:09:16 vrb/pkg  Part jrog2-7 is installed
15:09:16 vrb/gen  LoadState: Edition=1
15:09:16 min/gen  Old version: 252 (594)
15:09:16 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
15:09:16 min/gen  GUID: 792e0396-e1f4-4b27-a61c-3750f5f1079c
15:09:17 nrm/gen  Server definition(s) loaded for 'main': 370 (maintenance:0)
15:09:17 nrm/gen  SelectCurrent: selected server 'Download797 AVAST5 Server' from 'main'
15:09:17 nrm/int  SYNCER: Type: no proxy
15:09:17 nrm/int  SYNCER: Auth: no authentication
15:09:17 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:17 nrm/int  HttpGetWinsock(http://download797.avast.com/iavs5x/servers.def.vpx)
15:09:18 nrm/int  Used server: http://download797.avast.com/iavs5x
15:09:18 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
15:09:18 min/fil  GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP\_asw_aisI.tm~a03920\onefile
15:09:18 min/pkg  Download servers.def, servers.def.vpx failed with error 0x00000002.
15:09:18 nrm/int  HttpGetWinsock(http://download797.avast.com/iavs5x/servers.def)
15:09:19 nrm/int  Used server: http://download797.avast.com/iavs5x
15:09:19 min/fil  GetFileWithRetry: servers.def downloaded .
15:09:19 min/fil  GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP\_asw_aisI.tm~a03920\onefile
15:09:19 min/pkg  Tried to download servers.def but failed with error 0x00000002.
15:09:19 min/pkg  LoadAllDefs failed 0x00000002
15:09:19 min/gen  Error:The system cannot find the file specified.
15:09:19 nrm/pkg  Transferred: files 2, bytes 0, time 1528 ms
15:09:19 nrm/pkg  Retries: total 0, files 0, servers 1
15:09:19 min/gen  szKey: C05627304H1200A0212
15:09:19 vrb/int  Sending stats 'http://download797.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
15:09:19 vrb/fil  NeedReboot=false
15:09:19 min/gen  Return code: 0x00000002 [The system cannot find the file specified.]
15:09:19 min/gen  Stopped: 27.08.2010, 15:09:19


Offline Lisandro

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Re: Avast won't update
« Reply #3 on: August 27, 2010, 02:23:01 PM »
0x00000002 (2) is a file system error and means "The system cannot find the file specified." So there is something wrong with your avast installation. A suggest a new one from the scratch.
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SafeSurf

  • Guest
Re: Avast won't update
« Reply #4 on: August 28, 2010, 06:46:22 AM »
Here are detailed instructions for an uninstall of Avast and CLEAN install:

1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
Freehttp://files.avast.com/iavs5x/setup_av_free.exe
Pro  –  http://files.avast.com/iavs5x/setup_av_pro.exe
AIS  –  http://files.avast.com/iavs5x/setup_ais.exe
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
3. Disconnect from the Internet at this time.
4. Uninstall Avast through "Add/Remove Programs" through Control Panel if possible. 
5. Boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and update Avast definitions.
9. Register your copy or add the license key for Free, Pro, or AIS.

Please let us know if this resolves your problem.  Thank you.  :)